Founding Strategic Customer Success Manager [In Person, SF]
San Francisco$220k - $235kFull-timePosted 4mo ago
About the role
Founding post-sales leader responsible for owning and growing the most strategic accounts, as the first dedicated CSM at Recall.ai, ensuring successful deployment, expansion, and retention of key customers.
Responsibilities
- Own a portfolio of 10–15 strategic accounts such as Salesforce, Hubspot, etc. Navigate internal politics, unblock engineering teams, make sure they go from signed -> fully deployed -> expanded
- Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process
- Turn top account usage patterns into a replicable playbook for other strategic accounts
- Cross-sell new features and products as a natural extension of the relationship, not a separate motion
- Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work
- Identify patterns across accounts and feed them back into messaging, product, and sales strategy
Qualifications
- 4–7 years in a technical, customer-facing role or equivalent at a dev-tools or API company
- Commercial ownership: renewal quota, expansion target, or NRR goal
- Technical credibility with engineering buyers: APIs, webhooks, and data pipelines
- Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
- Experience working at a Seed, Series A, or Series B company
- At least 2+ years of tenure at one company, not a series of short stints
Benefits
- 100% covered, top-of-the-line health insurance, dental, and vision
- Breakfast, lunch, and dinner covered
- Ubers/Waymos to and from office covered
- Gas costs covered if you commute and live 10mi+ from the office
- Unlimited PTO
- If not in SF, relocation costs covered and assistance
- Computer and workspace stipend
- Do the best work of your life and be part of a group of people who deeply care about their work
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Recall.ai
The API to Get Transcripts, Recordings, and Metadata from Meetings
Recall.ai provides an API to get recordings, transcripts and metadata from video conferencing platforms like Zoom, Google Meet Microsoft Teams, and more. Get this data with our Meeting Bot API, Desktop Recording SDK, or Mobile Recording SDK.
APIMeeting RecordingTranscriptsRecordingsMetadataSDKsMeeting Bot APIDesktop Recording SDK
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