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Strategy & Operations

January· Business Operations
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Hybrid (New York City)$130k - $192.5kFull-timePosted 4mo ago

About the role

Role within the Strategy & Operations team focused on driving growth through client strategy or implementations, building scalable systems, and turning insights into actions across the consumer credit lifecycle.

Responsibilities

  • Own a point of view on the biggest growth levers within your domain and drive high-leverage initiatives end-to-end, from diagnosis through adoption.
  • Build systems, playbooks, and capabilities that compound, including automation, tooling, workflow redesign, and scalable patterns for client escalations, integrations, or audits.
  • Create analytical infrastructure and frameworks to enable self-diagnosis and empower ICs to own execution, reducing bottlenecks.
  • Own the named outcomes of the team you join (Client Strategy or Client Implementations) and collaborate with product, compliance, and operations to drive wallet share, client relationships, or end-to-end integrations.
  • For Client Strategy: build foundational systems to drive wallet share growth, provide insights to roadmap and GTM priorities, and manage a portfolio of client relationships.
  • For Client Implementations: own client integrations end-to-end from contract review to first accounts placed, turning implementations into reusable infrastructure.

Qualifications

  • Track record of owning operational outcomes end-to-end across strategy, operations, or consulting roles.
  • Experience owning client relationships or client-facing delivery in a high-touch context.
  • Ability to structure messy, incomplete data into actionable insights and quantify business impact.
  • Experience driving outcomes that depend on cross-functional teams (Product, Engineering, Legal, etc.).
  • Technical fluency to build automations and operational tools without requiring engineering support.
  • Preference for candidates with experience at the intersection of strategy and execution, especially in high-growth environments.
  • Familiarity with financial services, fintech, or regulatory/compliance-heavy industries is a plus.

Skills

Required:Operational strategy and executionClient relationship managementData-to-insight storytellingCross-functional influenceAutomation and tooling

Benefits

  • We are committed to transparent, fair, and equitable compensation practices (NYC-based).
Last updated Oct 15, 2026. Interested? Apply on the company site.

About January

Humanity in consumer finance starts with data.

January helps consumers take control of their debt with flexible payment options, settlements, and easy online account management.

consumer financeAI-enabled solutionsdebt recoverycompliancecredit lifecycle insightsthird party recoveriesconsumer relationships
Company profileWebsite

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