← All roles

Engagement Manager

Reflection· Commercial
Apply on company site
San Francisco, CA, New York, NYFull-timePosted 4mo ago

About the role

Engagement Manager to drive adoption of Reflection’s technology across enterprises, owning the end-to-end AI deployment lifecycle and delivering measurable business outcomes through strategic advisory and hands-on deployment leadership.

Responsibilities

  • Support technical discovery sessions to understand customer requirements. Work alongside Solutions Architects and Forward Deployed Engineers to structure strategic engagements, drafting Statements of Work (SOWs) that outline scope, milestones, and success criteria.
  • Enable Forward Deployed Engineers during project delivery by navigating organizational complexity and facilitating access to customer subject-matter experts, systems, and data.
  • Manage customer relationships by maintaining a regular cadence with executive sponsors and technical leads, while surfacing issues and celebrating wins.
  • Lead delivery operations, including sprint ceremonies, milestone reviews, and progress reporting. Translate technical complexity into executive-level updates.
  • Support technical discovery sessions to understand customer requirements and inform engagement design.
  • Support enterprise on-boarding processes by coordinating Reflection's teams to manage security reviews, legal approvals, and procurement processes with account executives.
  • Manage scope and change requests, setting clear expectations and negotiating contract modifications when necessary.
  • Capture customer feedback to inform our research and product development priorities.

Qualifications

  • 5+ years of experience in roles such as Engagement Manager, Technical Program Manager, or Deployment Strategist within consulting, technology, or enterprise software.
  • A proven track record of delivering complex technical projects to large enterprise customers.
  • High technical acumen with a solid understanding of AI/ML concepts, software architecture, and enterprise systems.
  • Exceptional stakeholder management skills with experience navigating large organizations.
  • You are energized by ambiguity and have the ability to drive organizational change, guiding customers from initial concept to full-scale adoption.

Skills

Required:Engagement/Program ManagementTechnical/Solution Architecture Liaison

Benefits

  • Top-tier compensation: Salary and equity structured to recognize and retain our talent globally.
  • Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options.
  • Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
  • Meals: Lunch and dinner are provided in the office daily.
  • Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys.
  • Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
  • Sponsorship support: We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable.
  • Team building: Regular off-sites, happy hours, and team celebrations.
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Reflection

Building frontier open intelligence

Building frontier open intelligence.

liquid-ai-recruiting-target
Company profileWebsite

More open roles at Reflection