Senior Incident Manager
Lambda· Data Center Business
Remote$125k - $166kFull-timePosted 4mo ago
About the role
Senior Incident Manager to lead critical incident response across AI data center infrastructure, coordinating rapid resolution of service-impacting events and driving incident management best practices across infrastructure, networking, platform engineering, and data center operations.
Responsibilities
- Lead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations.
- Serve as the Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams.
- Act as the liaison between leadership and external teams during incidents / post-incidents to provide updates and status summaries.
- Establish clear incident timelines, triage actions, and resolution plans.
- Own the incident response lifecycle including: assisting Technical Triage, escalation, coordination, resolution, post-incident review.
- Ensure timely and accurate communication with internal stakeholders and leadership.
- Maintain incident response documentation and operational playbooks.
- Conduct analysis on incidents and identify patterns / trends for improvement in response and systems reliability.
- Work in an On-Call Rotation to respond to, lead, and coordinate incidents.
- Work closely with Data center operations, Infrastructure engineering & operations, Network engineering, Platform reliability engineering, Security operations, Hardware and facility vendors.
- Drive alignment during outages involving multiple infrastructure layers.
- Lead post-incident reviews (PIRs) and root cause analysis. Identify systemic reliability gaps and implement corrective actions.
- Track incident metrics including MTTR, MTTD, and incident recurrence rates.
- Improve incident response processes, escalation paths, and tooling by working with technical support and engineering teams.
- Contribute to runbooks, operational standards, and reliability frameworks.
- Support implementation of automation and observability improvements.
- Provide executive-level incident summaries and reports.
- Deliver clear, concise updates during active incidents.
- Maintain incident dashboards and operational health reporting.
Qualifications
- 8+ years experience in incident management, site reliability engineering, or infrastructure operations
- Experience managing incidents in large-scale distributed infrastructure environments
- Strong understanding of Data center operations, GPU compute clusters, Networking and storage infrastructure, Cloud or hybrid infrastructure platforms
- Proven ability to lead high-pressure incident response situations
- Experience with incident management frameworks (ITIL, SRE, or equivalent)
- Excellent communication and stakeholder management skills
- Experience with incident tracking and monitoring tools such as: PagerDuty, ServiceNow, Jira, Datadog, Prometheus / Grafana
Skills
Required:Incident managementIncident CommanderCommunicationMonitoring and tracking tools
Benefits
- Health, dental, and vision coverage for you and your dependents
- Wellness and commuter stipends for select roles
- 401k Plan with 2% company match (USA employees)
- Flexible paid time off plan that we all actually use
Last updated Jul 16, 2026. Interested? Apply on the company site.
About Lambda
The Superintelligence Cloud
The gigawatt-scale AI GPU Cloud built for superintelligence. Featuring on-demand & reserved cloud NVIDIA HGX B200, B300, GB200, GB300 and H200 GPUs for AI training & inference.
AI trainingDeep learningGPU CloudInferenceNVIDIA GPUsliquid-ai-recruiting-targetsetter-30setter-30-2026-q1
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