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Data Center Manager

Amazon· Operations, IT, & Support Engineering
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USA, MS, Canton$70.7k - $123.6kFull-timePosted 4mo ago

About the role

Leads teams in hardware and network diagnostics, oversees physical repair, and participates in on-call rotation. Focuses on managing data center operations, documenting processes, and driving improvements in people, process, and technology within a 24/7 night-shift environment.

Responsibilities

  • Prioritize and assign trouble tickets to data center technicians and operators
  • Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
  • Develop Career Paths for the employees and to make updates in our internal tools
  • Recruit and train data technicians to ensure appropriate staffing levels
  • Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
  • Fast learn or act as the subject matter expert across all aspects in data center operations
  • Ensure all operational KPIs and metrics are being measured and met
  • Inspire and guide improvement in team process, technology innovation and automation
  • Manage Large Scale Events (outages) and act as the call leader
  • Manage and improve the work-flows and through-put for data centers operations
  • Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
  • Maintain the on-call schedule coordinating absence and vacations
  • Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Qualifications

  • 2+ years of data center, network engineering, and/or systems engineering experience
  • 2+ years of experience managing people in a technical environment.
  • 2+ years of computer hardware experience, including troubleshooting and repairing experience
  • Experience in technical writing in a relevant field
  • Certifications in a relevant field (CCENT, Network+, CCNA)
  • Behavioral interviewing and hiring experience
  • Ability to work on a flexible schedule including days, nights, and/or weekends.

Skills

Required:Data center operations managementPeople management
Nice to have:Technical writing

Benefits

  • Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • paid time off
  • parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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