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AI Success Manager (US West Customer Hours)

Glean· Customer Outcomes
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Hybrid (Bangalore, India)full-timePosted 4mo ago

About the role

AI Success Manager to drive end-to-end customer journey for strategic and enterprise customers, turning AI capabilities into measurable business results through deployment, adoption, and value realization.

Responsibilities

  • Build trusted relationships with executives, business leaders, technical teams, and practitioners; understand their goals, workflows, personas, and challenges.
  • Help customers imagine what is possible with Glean and identify new ways AI can improve how people and teams work.
  • Discover and prioritize high-impact use cases, then turn them into clear roadmaps with owners, milestones, and success measures.
  • Own deployment readiness and lead end-to-end deployment, from technical planning and configuration through rollout, go-live, and production support.
  • Drive adoption and organizational change with AI Outcomes Managers, including training, champions, prompting, agent building, and enablement.
  • Define value hypotheses, baselines, KPIs, and ROI measures; lead post-deployment reviews to assess results and determine next steps.
  • Maintain a clear view of customer readiness, technical health, adoption, value, risks, and opportunities; lead Executive Business Reviews around these areas.
  • Monitor usage and adoption to improve how customers use Glean and expand successful use cases across teams and workflows.
  • Share customer patterns and unmet needs with Product, R&D, and company leadership while prioritizing the work most likely to drive customer results.

Qualifications

  • 6+ years in enterprise AI or technology transformation roles, including Customer Success, Technical Account Management, AI consulting or deployment, Solutions Consulting, Solutions Architecture, Strategy Consulting or Value Consulting.
  • Experience advising executives and business leaders at large or complex companies.
  • Ability to understand how businesses and teams work, identify where AI can help, and turn those opportunities into practical plans.
  • Track record of helping customers move from an undefined opportunity to a use case, deployment, adoption, and measurable results.
  • Experience leading change-management programs and measuring the value of technology investments.
  • Strong technical ability, including familiarity with APIs, SDKs, integrations, permissions, data flows, security, and enterprise deployment issues.
  • Strong consulting and communication skills, including discovery, workflow mapping, problem framing, use-case prioritization, and executive communication.
  • Ability to work credibly with executives, technical teams, and end users while managing multiple priorities.
  • Genuine curiosity about how businesses operate and how AI can help people work better.

Skills

Required:Executive stakeholder managementOpportunity discovery and prioritizationDeployment planning and end-to-end deliveryChange management and adoptionMeasurement and value realization

Benefits

  • Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
  • Certain roles may be eligible for variable compensation, equity, and benefits.
  • Inclusive and diverse company culture with non-discrimination policy.
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Glean

Work AI that Works | Agents, Assistant & Search

Glean is the Work AI platform connected to your enterprise's data. Find, create, and automate anything. Explore what Work AI can do for you!

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