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ServiceNow Senior Technical Consultant - ITSM

AHEAD· IT/Consulting
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Hybrid (Gurugram, Haryana)Full-timePosted 4mo ago

About the role

Senior Technical Consultant – ServiceNow focused on ITSM, Service Portal, Integrations, and ITOM (Discovery, CMDB, HAM) with 7+ years of hands-on experience and strong client communications.

Responsibilities

  • Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
  • Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB)
  • Conduct workshops and demos for stakeholders and end users
  • Collaborate with internal teams and clients to ensure high-quality delivery
  • Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions
  • Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities
  • Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations
  • Perform ongoing Discovery and CMDB maintenance
  • Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
  • Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed
  • Comfortable working in Agile environments with active sprint participation and backlog grooming

Qualifications

  • 7+ years of experience working with ServiceNow, including hands-on development and implementation
  • Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM
  • Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences
  • Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements
  • ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred
  • Experience with additional ServiceNow modules like HRSD, or GRC

Skills

Required:ServiceNow ITSMService PortalIntegrations (REST, SOAP, MID Server)DiscoveryCMDB

Benefits

  • Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
  • Paid time off and company holidays, along with additional leave benefits as per policy
  • Flexible work arrangements, supporting work-life balance
  • Learning and development opportunities to support continuous growth and upskilling
  • Employee wellness initiatives and programs focused on physical and mental well-being
  • Retirement and statutory benefits in line with India regulations
  • Inclusive and people-first culture, with a strong focus on collaboration and ownership
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About AHEAD

Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
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