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ServiceNow Project Manager

AHEAD· Enterprise Service Management (ESM) – Project Management
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Hybrid (Gurugram, Haryana)Full-timePosted 4mo ago

About the role

Project Manager responsible for management of assigned technical projects, executing day-to-day management and overseeing a group of projects to provide knowledge and control for the aggregate effort.

Responsibilities

  • Guiding various project teams and Client organizations on Agile/Scrum practices to delight clients
  • Guiding self-organization within the project team
  • Coaching teams to fill gaps in Agile/Scrum frameworks and assessing Scrum maturity
  • Removing impediments and guiding the team to resolve them
  • Building a trusting environment to raise problems and solve them
  • Facilitating work without coercion and aiding discussion, decision making, and conflict resolution
  • Assisting with internal and external communication, improving transparency, and radiating information
  • Supporting and educating the Product Sponsor on grooming and maintaining the product backlog
  • Leading by example with servant leadership
  • Analyzing resource utilization for projects and planning future resource allocation
  • Developing and tracking additional services revenue opportunities within the client environment
  • Understanding client needs and aligning them with services/products; managing client expectations
  • Communicating goals and critical success factors; persuasive communication
  • Planning and coordinating all aspects of technical projects from initiation through delivery
  • Ensuring service delivery success and client satisfaction through effective project management
  • Managing project initiation activities, contractual obligations, client needs and access to information
  • Developing project plans, scope, activities, schedules, budgets, and deliverables
  • Identifying and assigning required resources and major project roles
  • Coordinating activities among project teams, internal departments, and client or vendor/subcontractor organizations
  • Assigning and monitoring work with technical and analytical support
  • Interfacing with clients on technical matters
  • Managing project risks, issues, and progress to achieve goals
  • Assisting with problem resolution or risk mitigation
  • Managing integration of vendor/subcontractor tasks and reviewing deliverables
  • Conducting project closure activities and post-implementation reviews
  • Identifying process gaps and implementing improvements
  • Using Ahead systems (Salesforce, FinancialForce, etc.) to maintain updated project information

Qualifications

  • PMP (Project Management Professional) certification is a requirement
  • Ability to independently manage medium to high risk, high complexity, and high client visibility projects
  • Knowledge of Agile and Waterfall methodologies and PMBOK principles
  • Knowledge of company's products and services
  • Understanding of IT project lifecycles and methodologies (conversions, rapid delivery, waterfall, etc.)
  • Excellent analytical, problem-solving, team, conflict, and time management skills
  • Strong verbal and written communication skills
  • Advanced proficiency with project management software
  • Ability to manage project budgets and timelines
  • Strong negotiation skills and ability to interact with executive-level clients
  • Ability to set clear expectations, manage team performance, and maintain morale
  • Ability to handle confidential and sensitive assignments

Skills

Required:Agile/Scrum facilitationProject managementCommunication
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About AHEAD

Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
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