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Associate Director / Director, Customer Program Management, Physical Sciences

Lila Sciences· Corporate Development
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Cambridge, MA$148k - $224kfull-timePosted 4mo ago

About the role

Senior, hands-on role leading delivery for physical sciences customer partnerships. Primary face of LILA to the customer, owner of a complex multi-project program, and contributor to how LILA delivers as it scales.

Responsibilities

  • Customer engagement and growth: serve as primary conduit to the customer, manage holistic relationship, identify and shape renewal/expansion opportunities.
  • Program management: drive end-to-end delivery across multiple concurrent projects, manage timelines, resourcing, milestones, dependencies and risks; foster a high-performance program team.
  • Delivery infrastructure: help build scalable operating models, processes, tooling, and best practices for customer delivery across LILA.

Qualifications

  • Graduate degree (MS, PhD, or equivalent) in physical science or technical discipline (materials science, chemistry, chemical or mechanical engineering, physics, AI/ML research, or related field)
  • 8+ years in a technical or scientific industry, with 5+ years in program management or cross-functional coordination carrying responsibility for timelines, resourcing, and tracking
  • Demonstrated experience as the primary customer-facing owner of a relationship
  • Sound judgment about customer relationship health and ability to deliver hard news constructively
  • Proven track record of driving execution across complex, multidisciplinary programs with significant technical and commercial stakes
  • Outstanding communication skills for diverse audiences (scientists to executives)
  • Ability to influence without authority and align cross-functional teams
  • Ability to thrive in ambiguity and scale, creating structure and turning one-off solutions into repeatable processes

Skills

Required:Customer relationship managementProgram managementCross-functional leadershipCommunication

Benefits

  • Comprehensive U.S. benefits: medical, dental, vision; employer-paid life and disability; flexible time off with holidays; parental leave; educational assistance; commuter benefits including bike share; subsidized lunch program
Last updated Aug 12, 2026. Interested? Apply on the company site.
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About Lila Sciences

Pioneering Scientific Superintelligence

Pioneering Scientific Superintelligence to solve humankind’s greatest challenges.

Scientific SuperintelligenceAIAutonomous LabsLife SciencesChemical SciencesMaterials Sciences
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