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Southwest Regional Lead, Customer Delivery

Peregrine Technologies· Customer Delivery Leadership
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SFfull-timePosted 4mo ago

About the role

Regional leader responsible for end-to-end customer delivery across the Southwest region, managing deployment, adoption, renewals, and growth. Leads Deployment Strategists, Customer Advocates, and Trainers to drive fast time-to-value, robust platform adoption, and net-new opportunities while ensuring high-quality customer outcomes and regional growth.

Responsibilities

  • Master Peregrine's full deployment process including data integration, workflow development, training delivery, and ongoing user adoption and engagement; coach and manage team toward goals.
  • Manage customer standups to ensure consistent, rapid, high-quality experiences aligned with customer success criteria and project goals.
  • Monitor customer health regionally; identify and triage risks related to adoption, stalled workflows, or post-implementation issues.
  • Prioritize training and sustainment resources within the region to maximize impact.
  • Directly manage a team of Deployment Strategists; enable individuals to prioritize region-specific responsibilities.
  • Own team development through mentorship, 1:1s, training, and feedback; help contributors advance within the company.
  • Identify and advocate for standout contributors; sponsor team through challenging work to develop leaders.
  • Monitor customer relationships and adoption to resource interventions proactively; collaborate with Sales on growth opportunities.
  • Surface high-leverage customer stories for Sales, Marketing, and executives.
  • Maintain honest view of renewal risk and de-risk renewals with Advocacy, Contracting, and Sales.
  • Own region-level outcomes from deployment speed to adoption to net dollar retention; partner with regional Sales to drive new logos and expansion; develop and communicate regional vision.
  • Translate regional picture into a winning strategy for Peregrine; ensure team execution against the vision.

Qualifications

  • 8+ years in enterprise software delivery, consulting, or business operations leadership
  • At least 3 years managing customer-facing teams
  • Demonstrated track record owning customer outcomes end-to-end (value, adoption, renewal, expansion)
  • Experience or familiarity with public safety, law enforcement, or government tech preferred but not required
  • Willingness to travel within region regularly (~50%)
  • When not traveling, role in SF office 4 days/week

Skills

Required:Enterprise software deploymentCustomer delivery leadership

Benefits

  • Salary: $195,000—$225,000 USD
  • Benefits and equity/bonus as applicable per policy
  • Annual equity and bonus where applicable
  • Pursuant to San Francisco Fair Chance Ordinance; inclusive hiring practices
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Peregrine Technologies

Effective, efficient and easy to use, Peregrine is the real-time public safety and police data management platform that delivers true interoperability.

public safetypolice data managementinteroperability
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