← All roles

Virtual Executive Assistant — Patient Success Operations [Remote]

Legion Health· Operations
Apply on company site
Remote$5/hr - $15/hrFull-timePosted 4mo ago

About the role

Remote contract role supporting patient success in a digital health/telehealth environment. Non-clinical role focused on patient support, scheduling, and coordinating healthcare workflows to enable clinical care at Legion Health.

Responsibilities

  • Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication
  • Provide compassionate, top-notch support with a strong focus on patient satisfaction
  • Assist with scheduling appointments, rescheduling, and helping patients onboard
  • Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins
  • Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays, including: Prior authorizations (collecting info, tracking status, and escalating as needed), Prescription and refill coordination (triaging requests and routing to the clinical team), FMLA / paperwork and documentation requests (intake, routing, tracking, follow-up), General administrative tasks and patient coordination across internal teams
  • Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support
  • Identify recurring patient issues and share feedback to improve workflows and quality of service
  • Work closely with team members to resolve patient concerns quickly and effectively
  • Maintain a reliable, high-speed internet connection for smooth and consistent communication
  • Always aim to deliver the best experience possible for our patients

Qualifications

  • 2+ years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)
  • Previous experience in a telehealth or call center environment is highly preferred
  • Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)
  • Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed
  • Proficient in spoken and written English; empathetic, detail-oriented, with strong follow-through
  • Experience with tools like Dialpad, Slack, Healthie (or similar) is a plus
  • Comfortable working in a fast-paced startup environment
  • Non-clinical scope; ability to partner with clinical teams while staying within non-clinical boundaries

Skills

Required:Patient communication (phone and messaging)Scheduling and calendar managementWorkflow coordinationDocumentation and record-keeping
Nice to have:Healthcare systems familiarity

Benefits

  • Hourly compensation: $5-$15 per hour
  • Fully Remote
  • Flexible, impact-driven work in a fast-growing healthcare startup
Last updated Sep 23, 2026. Interested? Apply on the company site.
Legion Health logo

About Legion Health

AI-native psychiatry, built for scale and covered by insurance

Legion Health is a high-quality, AI-enabled psychiatry network where patients receive care from a provider who takes their insurance. We use LLMs and AI agents to improve care quality, streamline operations, enhance patient communications, and more.

artificial-intelligenceconsumer-health-servicestelehealthhealthcaremental-health
Company profileWebsite