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Customer Care Agent (Emails & Chats)

بوسطة· Commercial – Customer Experience
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Hybrid (Cairo)Full-timePosted 4mo ago

About the role

Customer Care Agent role in Cairo focused on client support via emails and chats, handling inquiries, resolving complaints, and maintaining strong client relationships.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward clients at all times
  • Assist with challenging client requests or issue escalations as needed
  • Acknowledging and resolving clients' complaints
  • Communicating and coordinating with colleagues as necessary
  • Keeping records of clients interactions, transactions, comments, and complaints
  • Build and maintain strong, long-lasting client relationships

Qualifications

  • Experience in a Client Support or similar role
  • Familiarity with our industry is a plus
  • Experience using the help desk and support tools
  • Excellent communication and problem-solving skills
  • Patience when handling tough cases
  • Multi-tasking abilities

Skills

Required:Client supportCommunication

Benefits

  • 6 months Project Based Contract
  • Social Insurance, Family Medical Insurance & Life Insurance
  • Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months]
Last updated Oct 21, 2026. Interested? Apply on the company site.
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