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Manager, Retail Operations, Initiatives - APAC

Arc'teryx· Commercial – APAC - Commercial
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Hybrid (Tokyo, Japan)Full-timePosted 4mo ago

About the role

Manager responsible for enablement of ARC’TERYX retail stores in the APAC region through cross-functional project management, leading New Store Opening planning and operations, and developing scalable APAC retail strategies and programs.

Responsibilities

  • Collaborating with Director, Retail - APAC, Store Development, Retail Country leaders, and key stakeholders to create and execute a short and long-term strategy for our retail stores
  • Leading retail operations for all APAC NSO’s - providing coaching/feedback to local Operations and Retail teams
  • Partnering with the global Asset Protection team for executing and driving the broader regional and global Asset Protection strategic initiatives within your market
  • Collaborating with retail and cross functional partners to drive risk and loss reduction activities and programs
  • Prioritizing all initiatives, tasks, events and architecting a global retail operating calendar, supporting all initiatives launching to the stores led by other teams
  • Creating an APAC and local scalable strategy to attain our business goals, implementing those strategies to our stores
  • Leading the development and management of comprehensive project plans
  • Coordinating with cross-functional teams, clearly defining their roles and deadlines to ensure project success
  • Providing support and guidance to store teams pre-open, at-open and for the first six months after opening
  • Providing updates to leadership and the wider business on new store project statuses
  • Identifying and quickly escalating potential risks and roadblocks to leadership
  • Working closely with the retail channel to ensure stores are supported in all areas
  • Leading and supporting the development and execution of programs to enhance the guest experience and drive sales and profitability
  • Consolidating store feedback into concise actionable deliverables that drive cross-functional priorities, and then projects

Qualifications

  • Bachelor’s degree in Business, Management, Information Technology, or a related field
  • 5 years of progressive vertical multi-unit retail experience, the majority of which included leading retail teams
  • Experience in management consulting, with the ability to pull multiple teams together to lead global projects
  • Ability to communicate clearly and effectively with stakeholders at all levels, build strong relationships, and ensure alignment across teams
  • Exceptional leadership capabilities with demonstrated experience building high-performing teams
  • Expertise in retail operations, including identifying opportunities and translating them into business performance
  • Extensive knowledge of store-level guest experience and operational processes, including recruiting, scheduling, training, inventory management, and visual merchandising
  • Capability to find simple, scalable solutions for complex problems and develop others to do the same
  • Proficiency in managing a portfolio of projects and leading change through others
  • Excellent interpersonal skills, with the ability to build, maintain, and influence relationships at all levels
  • Excellent communication skills, including executive-level communications
  • Commitment to excellence, continuous improvement, and personal development
  • Proactive approach to identifying root causes of issues and developing solutions
  • High degree of flexibility and adaptability when faced with ambiguity
  • Strong computer skills, particularly Microsoft Excel and PowerPoint
  • Ability to travel domestically and internationally as required
  • Passion for the work, matched by a passion for getting outside and living it

Skills

Required:Strategic planningCross-functional project managementNew Store Opening planningStakeholder communication
Nice to have:Asset Protection collaboration
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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