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Manager, Software Engineering (Service Cloud)

Arc'teryx· Technology – Engineering Excellence & Technology
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North Vancouver, BCCA$107k - CA$141kFull-timePosted 4mo ago

About the role

Manager, Software Engineering leading a high-performing team focused on Guest Services and After-Sales Support, delivering Salesforce-based features (Service Cloud, Experience Cloud, Commerce Cloud, Loyalty Cloud) with a mix of declarative and programmatic approaches.

Responsibilities

  • Mentoring and inspiring a team of engineers to deliver high-quality solutions while fostering a collaborative and growth-oriented environment
  • Developing and executing strategies to enhance the Guest Services experience and optimize After-Sales Support operations
  • Leading the design, development, and deployment of new features within our Salesforce suite (Service Cloud, Experience Cloud, Commerce Cloud, Loyalty Cloud) utilizing both declarative and programmatic approaches
  • Identifying and addressing technical debt by collaborating with Product Managers and Product Owners to prioritize and resolve in a timely manner
  • Working closely with Product Managers and business stakeholders to define clear success metrics and ensure the team delivers impactful outcomes that benefit both customers and the business
  • Contributing to a culture of continuous improvement by sharing learnings and technical insights with other engineering managers
  • Overseeing unit test coverage and establishing continuous improvement processes to maintain reliability and scalability of Salesforce solutions, guiding the team in adopting DevOps and CI/CD best practices
  • Working with the team to craft a technical vision aligned with the business strategy, driving innovation and future product development
  • Aligning with ARC'TERYX leadership practices and culture in daily work.

Qualifications

  • 8+ years of experience developing solutions on Salesforce Service/Sales Cloud within Agile environments with a proven track record guiding teams to deliver high-quality solutions
  • Proven expertise from architecting and delivering 5+ medium to large-scale Salesforce implementations, owning the solution end-to-end
  • Strong knowledge of integration patterns across APIs (REST, SOAP, GraphQL), middleware, event-driven architecture and Salesforce-native APIs across enterprise systems
  • Hands-on Salesforce engineering knowledge across Apex, LWC, Flows and platform automation
  • Experience with Data Cloud including customer profile unification, identity resolution, segmentation, activation, and integration across Salesforce clouds (Service, Experience, Loyalty, Commerce)
  • Familiarity with Agentforce, including AI-assisted service experiences, agent actions, grounding, prompt design, data access and governance considerations
  • Experience leveraging Data Cloud as a foundation for AI and Agentforce use cases with governed data access for agents
  • Ability to partner with Enterprise Architecture to translate direction into practical engineering designs
  • Willingness to share learnings and best practices with other engineering managers
  • Proactive to identify bottlenecks and implement process improvements
  • Deep knowledge of Salesforce platform limitations and capabilities for strategic decision-making
  • Strong communication, problem solving, and documentation skills
  • Thrives in guiding teams through ambiguity and change with iterative progress
  • Passion for work and outdoor life.

Skills

Required:Salesforce Service CloudSalesforce Experience CloudApexLWC (Lightning Web Components)Flows
Nice to have:Salesforce Commerce CloudData Cloud

Benefits

  • Health & wellbeing - Extended health, dental, vision, mental health support, fertility benefits, 24/7 EAP
  • Financial wellbeing - RRSP matching, eligibility for Annual Incentive Plan, access to ESPP
  • Time & Flexibility - Paid time off, wellness time, No Wasted Day program
  • Family support - Parental leave top-up and nesting period for new parents
  • Growth, community & gear - Professional development, Arc'teryx Academies, Employee Belonging Councils, gear discounts
  • Eligibility for certain programs may vary by role.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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