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Technical Account Manager

Megaport· Global Innovation – Premium Support
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Hybrid (Germany)Full-time - PermanentPosted 4mo ago

About the role

Technical Account Manager (TAM) to act as a strategic technical advisor for enterprise customers and partners, focusing on post-sales support, technical relationship management, and value delivery within Megaport's Premium Support tier.

Responsibilities

  • Delivering enhanced support during incident response, prioritisation and escalations with internal teams and coordination with third-party/cloud providers.
  • Proactive engagement offering technical consulting and advisory services, conducting regular network performance reviews, and guiding customers on current and future use of Megaport's services.
  • Identify and engage with high-potential System Integrators (SIs), Value-Added Resellers (VARs), and aligned MSPs within your region.
  • Develop enablement plans for partner sales, pre-sales, and solution architects to position Megaport solutions effectively.
  • Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices.
  • Create and deliver partner-facing technical content, playbooks, and workshops to demonstrate Megaport’s value proposition.
  • Collaborate with SIs and VARs to support co-selling opportunities.
  • Keep partners up to date with the latest Megaport service offerings and solution capabilities.
  • Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives.
  • Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution.
  • Deliver regular technical health checks, roadmap sessions, and executive business reviews.
  • Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering).
  • Monitor account health and usage to identify growth and retention opportunities.
  • Contribute to the evolution of the Premium Support offering and TAM delivery model globally.

Qualifications

  • 5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar).
  • Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services.
  • Previous experience working in or supporting System Integrators, VARs, vendors, and indirect partner ecosystems is highly desired.
  • Strong presentation skills and delivery of product demonstrations.
  • Comfortable leading conversations from executive briefings to technical deep dives across engineering, sales, and operations teams.
  • Experience in designing or deploying cloud/virtualisation networking solutions in enterprise customer environments is required.
  • Deep understanding of Layer 2/Layer 3 architectures, carrier networks, and interconnection strategies.
  • Excellent project coordination, prioritisation, and stakeholder management skills.
  • Familiarity with Lv1-3 support desk processes and managed service environments.
  • Hands-on experience with IaC practices, Terraform, and API integrations is a plus.
  • Self-starter with a collaborative mindset and ability to thrive in a fast-paced, global environment.

Skills

Required:Enterprise networkingExecutive communication
Nice to have:System Integrators / VARs engagement

Benefits

  • Flexible working environment – a remote-first culture with coworking options available.
  • Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program.
  • Health and wellness support – through a wellness allowance and employee wellbeing initiatives.
  • Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
  • Creative, modern workspaces – designed to inspire when you're not working remotely
  • Motivated, inclusive team – work alongside industry experts and fresh talent
  • Recognition programs – celebrate achievements with our Legend and Kudos awards
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Megaport

Network as a Service, Data Center and Cloud Connectivity.

Megaport offers scalable bandwidth for public and private cloud connections, metro ethernet, Data Centre backhaul, and Internet Exchange Services.

Network as a ServiceData CenterCloud Connectivity
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