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Customer Success Manager, Enterprise

Linear· GTM
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RemoteFull-timePosted 4mo ago

About the role

Customer Success Manager role at Linear focused on managing relationships with Linear’s top customers, onboarding new clients, delivering ongoing support and enablement, and driving adoption and retention. Remote-friendly, North America location with async collaboration and potential travel.

Responsibilities

  • Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback
  • Become a product expert and help customers use Linear to drive business outcomes
  • Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
  • Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product

Qualifications

  • 5+ years relevant work experience in a technical customer-facing role
  • SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
  • Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
  • Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
  • Previous experience working with product + engineering teams and/or developer tools is preferred

Skills

Required:Relationship managementTechnical SaaS knowledgeCommunication
Nice to have:Cross-functional collaboration

Benefits

  • Competitive salary and equity
  • Employee-friendly equity terms including early exercise in the US and extended exercise windows
  • Daily meal and coffee stipend on every workday
  • Paid co-working space or desk
  • Health coverage (based on country requirements)
  • 5 weeks paid vacation, plus local statutory holidays
  • 4 months paid parental leave
  • Paid month off after 4 years & every 2 years thereafter
  • Regular team events and off-sites
  • Remote-first with no required commute
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Linear

Plan and build your product

Linear streamlines issues, projects, and roadmaps. Purpose-built for modern product development.

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