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Key Account Manager (f/m/d)

bunch· Delivery
Apply on company site
Hybrid (Germany)Full-timePosted 4mo ago

About the role

Key Account Manager who partners with fund managers and investors, shaping customer experience as bunch scales, driving retention, expansion, and market reputation.

Responsibilities

  • Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.
  • Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.
  • Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
  • Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management.
  • Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.

Qualifications

  • 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
  • Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.
  • Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
  • Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.
  • Proficiency in English and German

Skills

Required:Account managementCommunicationEnglish and German proficiency

Benefits

  • Competitive salary
  • Customizable benefits package (wellbeing, sport, mobility, food, and more)
  • 28 days of vacation, plus 2 company days and local public holidays
  • Remote-flexible hybrid (3 days/week in office)
  • Up to 6 remote calendar weeks a year
  • A great tech and work setup
  • Work with a diverse team of 120+ colleagues from 40+ countries
Last updated Oct 1, 2026. Interested? Apply on the company site.

About bunch

Building the Backbone of Private Markets.

bunch enables top funds and investors to seamlessly transact and securely operate through an all-in-one platform.

Private MarketsFund ManagementInvestor PortalTransfer AgencyFund Accounting & ReportingTreasuryComplianceFund Admin Service
Company profileWebsite

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