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On-site Support Engineer

Genesis· Operations
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Bay AreaFull-timePosted 4mo ago

About the role

Embedded engineer for the data engine responsible for keeping robotics data collection and deployments running across floors, partner sites, and customer environments. Acts as the field liaison between customers, hardware/software/data teams, and the model team; travels to sites to diagnose, fix, and improve data collection and site readiness.

Responsibilities

  • Keep collection running. Stand up stations and partner sites, and keep them collecting accepted hours through whatever comes up.
  • Be on the ground with customers. Travel to customer sites, work alongside their teams to solve problems on the spot, look around the corner for where we can help them next, and feed that back to our global team.
  • Intake, triage, resolve, implement. Own site and floor issues end to end: diagnose across hardware, software, and data, fix them, and put the fix in place so they do not recur.
  • Own the loop to the model team. Be the channel back to the model, platform, and hardware teams: surface what the field sees and turn it into tickets and data requests.
  • Bring up new tasks and sites. Support task setup and acceptance, and stand up new sites to the standard.
  • Sharpen the specs. Turn what you learn into better task specs and acceptance criteria, working from the data engine playbook.
  • Cover multiple sites. Support more than one site, in person and remote, as the operation grows.

Qualifications

  • Hands-on engineer with experience keeping robotics, hardware, teleoperation, or data-systems operations running in the real world.
  • Debugs across hardware, software, and data; comfortable with Linux and Python.
  • Good with customers; able to travel to collection, partner, and customer sites.
  • Able to translate between operators and researchers.
  • Owns issues until resolved with a bias for action.
  • Experience in robotics, embodied-AI, or autonomous-vehicle operations is a strong plus.

Skills

Required:Hands-on field engineeringCross-stack debuggingCustomer collaborationCommunication between operators and researchers
Last updated Jul 16, 2026. Interested? Apply on the company site.

About Genesis

A new future is at hand.

We are a new generation of robotics builders, united by a shared mission to push the boundaries of physical AI.

AIGENEGenesisfrontier-labsheadline-ai-europe-100-2026intelligencerobotics
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