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Customer Service Associate (US Shift)

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Bengaluru, Karnataka, ININR 400k - INR 550kFull-timePosted 3mo ago

About the role

Customer Service Associate role at Codingal, a YC-backed online AI and coding education provider for K-12. In-person role based in Bengaluru, India, supporting US shift operations.

Responsibilities

  • Provide an exceptional experience to the customers.
  • Provide technical support to Parents and Teachers.
  • Provide chat, Email, and call support to our customers.
  • Handle escalation tickets.
  • Schedule, reschedule, and manage student classes.
  • Be a relationship expert and ensure customer retention and satisfaction.

Qualifications

  • Bachelor’s degree
  • Fluent in English communication skills
  • Available to work from the Office.

Skills

Required:English communicationCustomer support

Benefits

  • Free Lunch & Dinner
  • Exposure to a fast-paced Ed-Tech startup.
  • Health Insurance
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Codingal

Leading online after-school for kids & teens to learn AI & coding

Codingal (www.codingal.com) is the global leader in online AI and coding education for kids and teens (Grades 1-12). Our mission is to help students fall in love with AI & coding and become creators of the future - entrepreneurs, engineers, and scientists by providing high-quality, accessible, and personalized computer science education. In many countries, top technical universities exist, but there’s a significant gap in K-12 programming education. Parents want their kids to start learning programming early, and that’s why they choose Codingal. We offer live, interactive classes with expert instructors from Computer Science backgrounds. All our instructors are rigorously vetted and trained to ensure a high-quality learning experience. Every student receives a personalized learning path tailored to their age and skill level. Our curriculum is STEM.org-accredited, aligned with the K–12 Computer Science Framework, and delivered in 1:1 and small-group formats, ensuring individual attention and engagement. Students learn by building real-world projects using popular tools and technologies like Scratch, Python, Roblox, Minecraft, MIT App Inventor, Thunkable, Pygame, HTML/CSS, JavaScript, website development, Java, Data Science, AP Computer Science content, and AI tools like ChatGPT and Machine Learning frameworks. Through this hands-on approach, students create apps, games, animations, and websites in a fun, engaging way that fosters problem-solving and creative skills. Beyond classes, students participate in global coding competitions, hackathons like HPE CodeWars, and online coding camps, further nurturing their creativity, confidence, and innovative spirit. With a 4.9/5 student rating and NPS of 86, Codingal is trusted by over 1 million registered students in 70+ countries. Codingal combines the best of human instruction and AI-driven learning to inspire the next generation of tech leaders. We are poised to lead the next generation of coding education and make a significant impact in this rapidly growing market.

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