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Solution Expert

360Learning· Customer Success – Solutions Engineering
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Hybrid (Berlin)Full-timePosted 3mo ago

About the role

Solution Expert role supporting strategic RUN-phase customers as trusted advisors on complex use cases, collaborating with Sales, Product, and Customer Success to analyze requirements, design scalable solutions within the 360Learning platform, manage a portfolio of enterprise clients, and lead integrations and implementation efforts.

Responsibilities

  • Become a Trello expert through onboarding
  • Understand product offering through training
  • Master the platform and support clients on basic requests via ticketing
  • Own portfolio of 10 enterprise clients and up to 30 active projects
  • Answer questions from clients and support Customer Success on functional and technical questions
  • Successfully implement integrations (SSO, third-party tools) and provide technical expertise on integrating the learning platform
  • Pitch the value of the 360Learning platform
  • Develop repeatable processes to improve project quality and delivery
  • Support Strategic customers throughout their contract from an expertise standpoint
  • Deliver Professional Services to the existing customer base
  • Contribute to knowledge base with best practices and lessons learned
  • Work with partner ecosystem to strengthen services offered to clients
  • Deliver platform audits to clients
  • Deliver professional services proposed in the Professional Service catalogue

Qualifications

  • 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
  • Previous deployment experience of SaaS products, ideally HR related
  • Project management skills
  • Good understanding and experience working with APIs, SSO configuration & troubleshooting
  • Solution-oriented, client-first mindset
  • Ability to adapt to audience and simplify technical concepts for non-technical stakeholders
  • Organized, structured, analytical, able to manage priorities across multiple implementations
  • Full professional proficiency in French, English, and German
  • Enthusiasm for our working environment (link provided)

Skills

Required:Client-facing consultingSaaS deploymentProject managementAPIsSSO

Benefits

  • Compensation: base salary plus variable component and equity
  • Work From Home perks, 1 month parental leave for the second parent
  • Flexible hours, total work-from-home possible anywhere in Germany
  • Diversity, Equity, and Inclusion initiatives with active ERGs
  • Corporate Social Responsibility charter
  • Culture framework and resources to understand teams, product, and processes
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About 360Learning

The learning platform that combines the power of AI with the magic of collaborative learning

Discover the AI-powered LMS for collaborative learning at scale. Create, share, and measure impactful learning with a modern platform that drives performance.

LMSLXPAI for L&DAcademiesSkillsCollaborative learningEmployee onboardingCompliance training
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