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Enterprise Customer Success Manager (German Speaking)

Datadog· Sales
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Hybrid (Amsterdam, Dublin, Paris)$0full-timePosted 3mo ago

About the role

Enterprise Customer Success Manager responsible for proactively driving product attachment and building strong relationships with Datadog’s largest, strategic customers. Hybrid workplace with travel, focusing on executive relationship management, value articulation, and collaboration across internal teams to ensure adoption and growth.

Responsibilities

  • Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
  • Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
  • Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
  • Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
  • Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
  • Own and project manage the on-boarding process for new customers
  • Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.
  • With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings

Qualifications

  • Customer-centric with 3+ years in a Customer Success or Account Management role
  • Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
  • Knowledgeable in working with Fortune 1000 companies and global brands across all industries
  • A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
  • Experienced in the B2B tech space or with SaaS companies
  • Able to travel for customer onsite visits and events as required
  • Fluent in written and spoken English and German

Skills

Required:Customer success / account managementExecutive relationship management
Nice to have:Observability / security platforms knowledge

Benefits

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Last updated Oct 22, 2026. Interested? Apply on the company site.

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