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Manager I, Technical Support Engineering

Datadog
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Seoulfull-timePosted 3mo ago

About the role

Datadog's in-house product experts leading a global Technical Solutions team focused on educating potential clients, ensuring customer success, and mentoring Support Engineers. Hybrid workplace in Seoul, South Korea.

Responsibilities

  • Manage, develop, and mentor a fast-paced team of Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 1000+ integrations that Datadog works with
  • Ensure successful onboarding of new Support Engineers
  • Help triage Support Engineering queues and work with Product and Engineering on urgent matters
  • Review and help prioritize Support Engineering escalations, and follow up with customers in Korea
  • Dispatch customer requests throughout the day as part of a queue rotation schedule
  • Oversee demo training and assist in demo certification
  • Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers
  • Build out documentation and knowledge base articles for a variety of technologies

Qualifications

  • Passion for people management and/or mentorship with minimum 3 years of experience leading a team
  • Curious, self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • Some programming experience and a basic knowledge of Linux
  • Business or native-level fluency in English and Korean (spoken and written) is required
  • Able to work a rotating schedule that requires weekend availability

Skills

Required:People managementTechnical mentoringLinux

Benefits

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Last updated Oct 22, 2026. Interested? Apply on the company site.

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