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Technical Account Manager 2

Datadog· Technical Solutions
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Boston, MA$101k - $134kfull-timePosted 3mo ago

About the role

Datadog's in-house product experts provide hands-on technical services to customers, supporting adoption and ensuring success across the Datadog product suite. The role blends pre-sales to renewal activities, with a focus on IT Operations expertise, cloud platforms, and customer advocacy.

Responsibilities

  • Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
  • Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value
  • Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
  • Participate and prepare for Monthly and Quarterly Business Reviews with customers
  • Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
  • Continuously evolve best practice to technical product adoption and customer success

Qualifications

  • Solid technical grounding and hands-on experience of IT Operations
  • Experience with AWS, Azure or GCP
  • Scripting experience (Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet)
  • Skilled in using CI/CD tools (e.g. Jenkins, Gitlab)
  • Knowledgeable about Containerization tools (Docker, Kubernetes, Rancher)
  • Able to sit up to 4 hours, traveling to and from client sites
  • Travel up to 30% of the time
  • Experience as a TAM supporting mid-market and/or Enterprise customers in the cloud space
  • Experience using Datadog and/or other cloud monitoring tools

Skills

Required:IT OperationsCloud platforms (AWS, Azure, GCP)Scripting languagesCI/CD toolsContainerizationTravel readinessDatadog / cloud monitoring tools

Benefits

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • Inclusive culture with Community Guilds and Inclusion Talks
Last updated Oct 22, 2026. Interested? Apply on the company site.

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