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Technical Account Manager 2 - West

Datadog
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Denver, CO$101k - $134kfull-timePosted 3mo ago

About the role

Datadog's in-house product experts in the Technical Solutions team deliver hands-on technical services to Datadog’s largest customers, helping with adoption, support, and maximizing value across the product suite. This role emphasizes trusted advisory support, collaboration with product and engineering teams, and driving customer success in a hybrid work environment.

Responsibilities

  • Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
  • Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
  • Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
  • Participate and prepare for Monthly and Quarterly Business Reviews with customers
  • Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
  • Continuously evolve best practice to technical product adoption and customer success

Qualifications

  • Someone with a solid technical grounding and hands-on experience of IT Operations
  • Confident in your hands on experience AWS, Azure or GCP
  • Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
  • Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
  • Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
  • Able to sit up to 4 hours, traveling to and from client sites
  • Able to travel via auto, train or air up to 30% of the time
  • Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
  • Experienced using Datadog and/or other cloud monitoring tools

Skills

Required:Technical grounding in IT OperationsCloud platformsScriptingCI/CD toolingContainerization

Benefits

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Last updated Oct 22, 2026. Interested? Apply on the company site.

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