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Principal Product Manager – AI Platform

interface.ai· Product
Apply on company site
San Francisco$250k - $320kFull-timePosted 3mo ago

About the role

Principal Product Manager responsible for the AI platform that serves multiple products, owning platform direction, contracts, model lifecycle, performance, safety/compliance, and cross-team orchestration at Interface.ai.

Responsibilities

  • Agent runtime & orchestration: multi-agent orchestration, memory/context management, tool routing, goal planning, and policy-aligned behavior
  • Platform contracts: APIs, versioning, deprecation, and migration strategy
  • Model lifecycle: selection, evaluation, benchmarking, fine-tuning enablement, and prompt optimization
  • Inference performance & reliability: latency budgets, caching, batching, quantization, multi-region deployments, fallbacks, and safe rollout patterns (canaries, feature flags, rollback)
  • Safety & compliance: PII detection/masking, prompt/response safety policies, tenant isolation, SOC2/GDPR readiness, audit logs, and encryption
  • Evaluation & quality: offline golden sets, regression testing, hallucination measurement, task success metrics, and production-to-improvement feedback loops
  • Voice & multimodal: ASR/TTS integration patterns, WER, interruption handling, turn-taking, and latency budgets for real-time conversational intelligence
  • Pillar leadership: set technical direction, mentor, hire input, prioritize platform investments, protect platform from becoming a feature factory

Qualifications

  • 8+ years in product management, with 3+ years at Staff/Principal level on platform, AI/ML, or infrastructure products
  • Owned a multi-component platform serving multiple product teams
  • Deep technical fluency: can read code, review architecture, and debug production issues
  • Experience with AI/ML platforms: LLM orchestration, model evaluation, fine-tuning, RAG, agentic frameworks
  • Experience governing platform contracts and managing internal consumption of capabilities
  • Built in enterprise SaaS environments with multi-tenant, compliance, and governance requirements
  • AI-native workflow: building agents, automating analyses, prototyping with code, building custom workflows

Skills

Required:Agent runtime & orchestrationPlatform contractsModel lifecycle managementInference performanceSafety & compliance

Benefits

  • 100% paid health, dental & vision care
  • 401(k) & financial wellness perks
  • Daily meals on us
  • Commuter benefit
  • Monthly wellness stipend
  • Claude Enterprise + frontier AI tools for every employee
  • Brand-new SF office at 44 Montgomery
  • Discretionary PTO + paid parental leave
  • Mental health, wellness & family benefits
  • A mission-driven team shaping the future of banking
Last updated Aug 7, 2026. Interested? Apply on the company site.

About interface.ai

The Most Capable AI Agents for Credit Unions & Community Banks

The site promotes The Most Capable BankGPT Platform for Credit Unions and Community Banks, featuring Agentic AI solutions for banking, voice, chat, fraud prevention, and compliance.

voice AIchatbotsai co-pilotartificial intelligencevirtual assistantdigital bankingcall center automationai banking bot
Company profileWebsite

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