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Account Manager, Commercial (North America)

fal.ai· Sales
Apply on company site
San Francisco$105k - $120kFull-timePosted 3mo ago

About the role

The Commercial Account Management team manages long-term customer success and revenue growth in Fal.ai’s Commercial segment, focusing on renewal, recontracting, retention, expansion, and delivering a best-in-class customer experience.

Responsibilities

  • Drive Retention & Growth: Lead renewal and recontracting cycles to secure on-time renewals, increase customer commitments, and expand account value.
  • Understand Customer Value: Articulate Fal.ai’s platform impact, use cases, and ROI to reinforce customer outcomes and strengthen relationships.
  • Own the Contract Lifecycle: Manage renewals end-to-end—from initial outreach and negotiation through signature and execution.
  • Expand and Grow Accounts: Partner with customers to evangelize new Fal capabilities and identify additional workloads
  • Forecast & Report Accurately: Maintain disciplined forecasting practices and ensure up-to-date data in all sales and reporting tools.
  • Execute & Improve Playbooks: Follow established sales motions while refining and personalizing outreach strategies to maximize efficiency and results.

Qualifications

  • Experience in a SaaS renewals, customer success, or account management role with a quota or measurable retention target.
  • Background in AI Platforms or data infrastructure is a strong plus.
  • Skilled in negotiation, deal structuring, and contract management, including legal and security reviews.
  • Proven ability to manage customers, identify additional workloads, and handle contact negotiations.
  • Strong communicator who builds trusted relationships and understands customer business drivers.
  • Organized multitasker with the ability to manage a large book of renewals efficiently.
  • Salesforce proficiency is required.
  • Collaborative mindset—open to feedback and eager to help improve internal processes and customer outcomes.

Skills

Required:Renewals, negotiations, and contract managementCustomer value articulation (ROI, use cases)Forecasting and data hygieneCommunication and relationship buildingSalesforceNegotiation and deal structuring

Benefits

  • Health, dental, and vision insurance (US)
  • Regular team events and offsites
  • Interesting and challenging work
  • Competitive salary and equity
  • A lot of learning and growth opportunities
  • We are currently hiring in downtown San Francisco.
  • We offer visa sponsorship and will help you relocate to San Francisco.
Last updated Oct 17, 2026. Interested? Apply on the company site.

About fal.ai

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Company profileWebsite

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