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Technical Support Engineer

Wispr Flow· Customer Support
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Hybrid (San Francisco Office), Hybrid (Bangalore), Hybrid (San Francisco or New York)$60k - $90kFull-timePosted 3mo ago

About the role

Technical Support Engineer at Wispr, delivering an 11-star customer experience across billing, account, product, and technical issues; solving real problems for Wispr Flow users, triaging bugs, and contributing to knowledge bases and cross-functional collaboration.

Responsibilities

  • Resolve customer support tickets across billing, account, product, and technical issues with speed, empathy, and precision
  • Deliver a consistently delightful experience to every customer, every time. Free users and enterprise accounts alike
  • Advocate for customers internally by surfacing product gaps, recurring pain points, and feature requests to product and engineering teams
  • Stay close to customer sentiment across support channels, app store reviews, social media, and community forums. Understand how customers feel about Wispr and proactively address what shapes that perception
  • Investigate and triage bugs end-to-end: reproducing issues, pulling logs, tracing root causes, and writing clear bug reports that engineering can act on immediately
  • Use AI tools to accelerate your workflow: drafting responses, analyzing patterns, diagnosing issues, and building lightweight automations that make the whole team faster
  • Manage ticket queues with attention to SLAs, priority tiers, and customer impact
  • Contribute to internal knowledge bases, support documentation, and process improvements
  • Identify trends across tickets and translate them into actionable insights for product, engineering, and leadership
  • Collaborate cross-functionally with security, compliance, billing, and engineering to resolve complex customer issues

Qualifications

  • High agency: you fix problems without needing a script or playbook and document findings for the team
  • AI-native workflow: daily use of AI to move faster, with strong prompting skills
  • Technical depth: comfortable reading logs, using developer tools, understanding APIs, and debugging software
  • Pattern recognition: ability to connect signals from recurring issues
  • Customer obsession: commitment to 11-star experiences regardless of customer segment
  • Clear communication: concise, accurate responses tailored to the customer
  • Creative problem-solving: ability to build custom solutions when standard answers don’t exist
  • Comfort with ambiguity: thrives in fast-moving, early-stage startup environment

Skills

Required:Customer support excellenceAI-assisted workflowTechnical troubleshootingCommunicationProblem solving

Benefits

  • Equity on employee-friendly terms, including extended exercise windows and a combination of ISOs and RSUs.
Last updated Oct 4, 2026. Interested? Apply on the company site.

About Wispr Flow

Wispr Flow | Effortless Voice Dictation

Flow makes writing quick and clear with seamless voice dictation. It is the fastest, smartest way to type with your voice.

4x fasterAIAI Auto EditsAI writingAndroidFlowFlow for CreatorsFlow for Customer Support
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