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Customer Success Engineer

SerpApi· Customer Success
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Remote$70k - $100kFull-timePosted 3mo ago

About the role

SerpApi is hiring a remote-first, full-time Customer Success Engineer to provide technical and sales support, maintain client relationships, troubleshoot issues, and contribute to customer education and upsell opportunities.

Responsibilities

  • Know how to use SerpApi products and help users to find optimal solutions for their use cases
  • Investigate bugs and research the possible causes and document them
  • Work with either Ruby, JavaScript or Python to help users troubleshoot
  • Interact with customers to help them solve issues they encounter with our products and services
  • Open tickets on GitHub if issues cannot be resolved directly
  • Handle invoicing and follow up with customers
  • Reach out to customers to ensure their satisfaction and address any concerns they may have
  • Provide sales support by identifying upsell opportunities and collaborating with the sales team
  • Write blog posts to educate customers and prospects on our products and services
  • Negotiate enterprise contracts with clients
  • Utilize your programming knowledge to troubleshoot customer issues and provide technical support
  • Communicate with clients in a professional and timely manner
  • Collaborate with other teams to ensure the delivery of high-quality customer service
  • Provide feedback to the development team to improve our products and services
  • Participate in weekend support rotation, offset by scheduled weekdays off
  • Experience in B2B SaaS is a plus
  • Sales experience is a plus

Qualifications

  • Experience in B2B SaaS is a plus
  • Sales experience is a plus

Skills

Required:Technical troubleshootingCustomer relationship management
Nice to have:Sales support and upsellB2B SaaS experience

Benefits

  • High compensation, bonuses, and career opportunities
  • Profit share bonuses for full-time team members
  • Internal career paths, training (courses, conferences, books), and toolings (up to 50% reimbursement for software, hardware, subscriptions, and co-working space)
  • 100% remote-first culture with asynchronous communication
  • Transparent company practices (open books, public roadmap)
  • Neurodivergent-friendly environment
  • Global remote-friendly hiring including contractors outside Austin, TX
Last updated Jul 19, 2026. Interested? Apply on the company site.
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About SerpApi

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