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Customer Product Engineer, APAC

Alchemy· *Engineering
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Hybrid (Singapore)Full-timePosted 3mo ago

About the role

Customer Engineering role focused on delivering hands-on technical support, ensuring a stellar customer experience, and translating customer feedback into product decisions. Works with Account Abstraction and Wallet Services to scale support, inform product roadmap, and build long-term customer relationships in APAC.

Responsibilities

  • Provide hands on technical support within the Account Abstraction product vertical
  • Deliver a stellar customer experience
  • Scale support through internal tooling and runbooks as well as contribute to devX improvements
  • Understand customer needs and how to meet unique challenges and goals
  • Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions
  • Be the voice of the customers
  • Build and maintain ongoing relationships with complex stakeholders, both internally and externally
  • Work in a quickly changing environment
  • Drive referrals from our customers

Qualifications

  • 1+ years of experience in a software development role
  • Technical degree
  • Experience and interest in Account Abstraction / Wallet Services
  • Strong analytical skills
  • Ability to understand and troubleshoot complex technical issues
  • Strong communication skills with internal and external stakeholders
  • Excellent people skills to monitor and measure customer performance
  • Interest in technology, blockchain, crypto
  • Experience with blockchain a large plus
  • Founded a company or built side projects, a plus
  • Experience in startups, a plus

Skills

Required:Technical supportAccount Abstraction / Wallet ServicesAnalytical thinkingCommunicationCustomer relationship management
Last updated Oct 25, 2026. Interested? Apply on the company site.
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Alchemy | Blockchain infrastructure for developers

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