Technical Account Manager
About the role
Technical Account Manager owning the customer success journey from post-sale through adoption, renewal, and expansion for large enterprises. Hybrid role combining customer success leadership with technical account management to bridge Ambient.ai platform with customers’ security, IT, and operations teams.
Responsibilities
- Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
- Lead customers through deployment, onboarding, testing, training, and operational rollout
- Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes
- Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments
- Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignment
- Build trusted relationships with both day-to-day users and executive stakeholders
- Capture customer feedback and field insights to help shape product, process, and go-to-market improvements
- Identify opportunities to deepen customer impact and expand the partnership over time
- Travel up to 30%
Qualifications
- 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology
- Experience managing multi-stakeholder programs or implementations in enterprise environments
- A strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together
- A customer-facing style that combines structure, urgency, and relationship-building
- Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations
- Excellent written and verbal communication skills
- A high degree of ownership, adaptability, and follow-through
- Working knowledge of TCP/IP and core networking concepts
- Basic firewall and network troubleshooting experience
- Familiarity with REST APIs
- Comfort using AI tools such as Claude Code and ChatGPT/GPTs to automate workflows
Skills
Benefits
- Stock options
- Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
- Flexible time off including Winter Break
- Opportunities to connect with co-workers
- Support for personal development and use of AI tools to automate workflows
About Ambient.ai
AI company transforming enterprise physical security to prevent…
Ambient.ai is a computer vision intelligence company transforming enterprise security operations to prevent security incidents before they happen. The Ambient.ai platform applies AI and computer vision intelligence to existing sensor and camera infrastructure to deliver continuous physical security monitoring and automate the immediate dispatch of human resources. Ambient.ai is the first platform that goes beyond basic motion detection and image recognition to achieve near-human perception with automated situational context. With physical security incidents on the rise and physical security organizations left under-resourced, Ambient.ai’s computer intelligence platform comes at a time of critical need, which is why the company has raised over $50 million from venture capital investors led by a16z. Today, large enterprises, schools and organizations – including many of the largest US tech companies and other Fortune 500 companies – use Ambient.ai to secure property, people, and assets from the most harrowing physical security threats. The company was founded in 2017 by experts in artificial intelligence from Stanford who previously built iconic products at Apple, Google, Microsoft and Dropbox. We are backed by Andreessen Horowitz (a16z), SV Angel, Y Combinator, and visionary angels like Jyoti Bansal, Mark Leslie and Elad Gil.
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