← All roles

Implementation Manager

Linear· GTM
Apply on company site
RemoteFull-timePosted 3mo ago

About the role

Implementation Manager at Linear responsible for end-to-end enterprise onboarding, coordinating across CS, Solutions Engineering, Education, Sales, and customer teams to ensure on-time, high-quality go-lives and repeatable implementations.

Responsibilities

  • Own end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountability
  • Run the handoff from Sales at deal close in partnership with Customer Success and Solutions Engineering: validate services scope, timeline commitments, complexity signals, and migration readiness
  • Coordinate workspace architecture, migration, and integration workstreams (SSO/SCIM, Slack, GitHub, Jira sync, custom integrations) across customer IT, Solutions Engineering, and engineering escalations
  • Build the enablement calendar in partnership with Customer Education, drive persona-based training plans, and run wave-by-wave rollout planning
  • Own go-live execution and the first 30 days post-launch: adoption tracking, rapid issue triage, and a structured handoff to the CSM
  • Define and enforce the services engagement model so every enterprise deal has a clear scope, deliverables, and boundaries before kickoff
  • Build the implementation playbook: turn each rollout into a documented, repeatable framework that scales with the business

Qualifications

  • 5+ years in implementation management, technical program management, or enterprise onboarding at a B2B SaaS company
  • Track record managing multi-workstream, multi-stakeholder enterprise rollouts (1,000+ user deployments preferred)
  • Deep fluency with structured project management: implementation plans, dependencies, owners, risk tracking
  • Ability to coordinate technical and non-technical teams without owning the technical execution directly
  • Strong executive communication: comfortable running a steering committee, delivering a VP-level status update, and working with a customer IT admin in the same day
  • Experience defining and enforcing services scope: scoping engagements, setting expectations on hours and deliverables, and managing scope creep
  • Bonus: familiarity with enterprise migration patterns, SSO/SCIM provisioning, integration configuration at scale, or experience working alongside Solutions Engineering or Professional Services

Skills

Required:Enterprise onboardingProject managementExecutive communication

Benefits

  • Competitive salary and equity
  • Employee-friendly equity terms including early exercise in the US and extended exercise windows
  • Daily meal and coffee stipend on every workday
  • Paid co-working space or desk
  • Health coverage (based on country requirements)
  • 5 weeks paid vacation, plus local statutory holidays
  • 4 months paid parental leave
  • Paid month off after 4 years & every 2 years thereafter
  • Regular team events and off-sites
  • Remote-first with no required commute
Last updated Sep 2, 2026. Interested? Apply on the company site.
Linear logo

About Linear

Plan and build your product

Linear streamlines issues, projects, and roadmaps. Purpose-built for modern product development.

ai-infrastructure-and-developmentbrex-fastest-growing-2025issue trackingproduct developmentproject managementroadmapswing-list-2026wing-list-2026-mid-stage
Company profileWebsite

More open roles at Linear