Enterprise Customer Success Manager
Hybrid (San Francisco, CA), Hybrid (New York, NY)$140k - $175kFull-timePosted 3mo ago
About the role
Enterprise Customer Success Manager partnering with Enterprise employer partners to ensure they achieve hiring goals, drive adoption across recruiting teams, and realize value from Handshake. Strategic, long-term relationship manager acting as a point of contact for senior stakeholders and aligning employer objectives with Handshake solutions.
Responsibilities
- Partner with Enterprise employer partners to ensure hiring goals are achieved and value is driven across recruiting teams.
- Establish and nurture relationships with senior stakeholders; align on employers’ business objectives and set up key workflows and processes based on unique needs of the employer.
- Act as a strategic partner and long-term point of contact for employer partners.
- Pivot between strategic and tactical tasks and manage projects to deliver outcomes.
- Collaborate with cross-functional partners (Sales, Success, Account Management, Support, Education/University partnerships, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.).
Qualifications
- Has a minimum of 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high growth B2B SaaS, AI, or tech company
- Develop relationships with senior stakeholders and understand each customer’s business goals, objectives and needs
- Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
- Establish strong relationships with external stakeholders and translate business needs into Handshake solutions
- Leverage data to inform decision-making and refine early talent recruiting ROI strategies
- Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.
Skills
Required:Customer SuccessRelationship management with senior stakeholdersConsultation and training
Benefits
- Ownership: Equity in a fast-growing company
- Financial Wellness: 401(k) match, competitive compensation, financial coaching
- Family Support: Paid parental leave, fertility benefits, parental coaching
- Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
- Growth: $2,000 learning stipend, ongoing development
- Remote & Office: Internet, commuting, and free lunch/gym in our SF office
- Time Off: Flexible PTO, 15 holidays + 2 flex days
- Connection: Team outings & referral bonuses
Last updated Oct 8, 2026. Interested? Apply on the company site.
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