AI Adoption Engineer - East
Traversal· Field Engineering
Remote$150k - $300kFull-timePosted 3mo ago
About the role
AI Adoption Engineer responsible for guiding enterprise customers through Activation, Scaling, Optimization, and Value Realization adoption phases of Traversal’s AI SRE platform, owning outcomes, enabling sessions, debugging, and driving product feedback and expansions.
Responsibilities
- Own all four adoption phases end-to-end for a portfolio of enterprise accounts, from first post-deployment kickoff through renewal signature.
- Maintain a customer-specific 30/60/90 roadmap, updated weekly and reviewed in every customer sync.
- Run every customer-facing meeting type in the process: kickoffs, team enablement sessions, bi-weekly product feedback calls, power-user 1:1s, weekly syncs, exec/leadership syncs, and Quarterly Business Reviews.
- Publish a monthly async leadership update to each account’s executive sponsors — written, concise, and built on real usage data.
- Own customer-specific integrations, custom prompt engineering, and edge-case debugging for each assigned account.
- Instrument and maintain accuracy tracking in collaboration with the customer — ensuring the dataset is customer-owned and credible, not vendor self-reported.
- Identify and capture failure modes through power-user 1:1s, then work with the product team to translate them into roadmap items.
- Debug and resolve platform issues surfaced during adoption, coordinating with engineering when needed.
- Push for service-launch integration — getting Traversal wired into customer OAR/compliance checklists so every new service enables it by default.
- Synthesize customer feedback into structured product roadmap input for engineering and product leadership.
- Contribute to the adopt-traversal-sas cross-account Slack community, connecting power users across the customer base.
- Maintain and update per-team enablement decks, keeping them current with each major release.
Qualifications
- 5+ years in a technical customer-facing role: solutions engineering, solutions architecture, technical account management, or customer success engineering at an enterprise software or infrastructure company.
- Genuine technical depth — you can read logs, understand distributed systems failures, and have a point of view on why an AI agent produced a wrong root cause.
- Demonstrated ability to run executive-level conversations and engineer-level conversations in the same week with the same customer.
- Experience driving adoption of a technical product with a complex, multi-stakeholder customer.
- Strong written communication — monthly leadership updates, enablement decks, and QBR narratives.
- Comfort with ambiguity and a builder’s instinct — this is an early-stage role; the playbook exists but you will extend it.
Skills
Required:Customer adoption lifecycle managementExecutive and engineer-level stakeholder management
Nice to have:Technical prompt engineering
Benefits
- competitive compensation, startup equity
- health insurance
- fertility benefits
- tech setup stipend
- flexible time off
- in-office snacks, team happy hours and outings
- annual company offsite
Last updated Sep 10, 2026. Interested? Apply on the company site.
About Traversal
The only AI SRE for the enterprise
Traversal cuts through alert noise, surfaces root causes, and guides your team to remediation — so incidents get fixed in minutes, not hours.
AISREcomplex systemsalertingroot cause analysisincident preventionenterprise
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