← All roles

Manager, Customer Success

Datadog· Customer Success
Apply on company site
Sao Paulofull-timePosted 3mo ago

About the role

Manager, Customer Success at Datadog, Sao Paulo, Brazil. Drives and develops teams of Customer Success Managers, focusing on renewals, expansions, and customer outcomes in a hybrid work environment.

Responsibilities

  • Drive and influence the full renewal and expansion sales cycle
  • Serve as an advisor and role model for exemplary customer service
  • Balance autonomy with effective communication upwards
  • Act as a regional/segment owner and escalation point for relevant matters
  • Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
  • Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
  • Focus on talent attraction, retention, and development to create high-performance teams

Qualifications

  • Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space
  • 3+ years of experience leading a high-performing team of Customer Success Managers
  • Full English language proficiency as required of a US headquartered English-first business
  • Proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
  • Familiar with the B2B tech or subscription-based software space
  • Comfortable in a fast-paced, scaling environment

Skills

Required:Customer Success ManagementContract negotiationsLeadership

Benefits

  • Best-in-class onboarding
  • Sales training in MEDDIC and Command of the Message
  • An inclusive company culture, with opportunities to join our Community Guilds
  • Intra-departmental mentor and buddy program for networking
  • Continuous professional development, product training, and career pathing
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Generous global benefits
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Datadog

AI-Powered Observability and Security

See inside any stack, any app, at any scale, anywhere.

Company profileWebsite

More open roles at Datadog