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Technical Account Manager - East

Datadog· Technical Solutions
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Hybrid (Boston, MA; New York, NY)$124k - $165kfull-timePosted 3mo ago

About the role

Datadog's in-house product experts in the Technical Solutions team provide hands-on technical services to customers, helping with support, adoption, and guidance across Datadog’s product suite. The TAM acts as an expert and trusted advisor for translating IT Operations into business value, with hybrid work arrangements.

Responsibilities

  • Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
  • Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value
  • Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
  • Participate and prepare for Monthly and Quarterly Business Reviews with customers
  • Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
  • Continuously evolve best practice to technical product adoption and customer success

Qualifications

  • Someone with a solid technical grounding and hands-on experience of IT Operations
  • Confident in your hands on experience AWS, Azure or GCP
  • Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
  • Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
  • Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
  • Able to sit up to 4 hours, traveling to and from client sites
  • Able to travel via auto, train or air up to 30% of the time
  • Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
  • Experienced using Datadog and/or other cloud monitoring tools

Skills

Required:IT Operations experienceCloud platforms (AWS, Azure, GCP)CI/CD toolsContainerizationTravel readiness
Nice to have:Scripting

Benefits

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks
  • Benefits and Growth listed above may vary based on the country of employment and employment type
  • healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan
Last updated Oct 22, 2026. Interested? Apply on the company site.

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