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Head of Operations Planning

Mercor· Operations
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San Francisco$200k - $250k + equity + bonusFull-timePosted 3mo ago

About the role

Mercor is building a centralized Operations Planning function to standardize planning, forecasting, staffing, and reporting across the Human Data business. This leadership role will design the operating model, own demand planning and capacity, ensure pipeline integrity, build systems and dashboards, and represent Operations Planning in cross-functional reviews.

Responsibilities

  • Build and lead the function: Design the operating model for Operations Planning — what the team owns, how it's staffed, and how it scales as new accounts and business lines come online.
  • Demand and forecast accuracy: Set the standard for how customer demand gets captured, at what granularity, and how it flows into production plans and revenue forecasts. Own the weekly cadence with account and supply teams to catch drift early.
  • Staffing and capacity strategy: Own the framework for translating forecasted demand into staffing decisions across accounts. Build models that stress-test headcount scenarios and flag risk before it hits a client conversation. Partner with Finance and account leadership on cost and margin implications.
  • Opportunity pipeline integrity: Own the process that governs how new opportunities get scoped, logged, and moved from signal to committed forecast. Set the bar for consistency across accounts so leadership can trust the number without checking the math.
  • Systems and reporting infrastructure: Decide what gets tracked, how, and where. Build the dashboards, account playbooks, and planning tools that make account status visible without a meeting.
  • Cross-functional operating rhythm: Represent Operations Planning in account reviews, finance syncs, and leadership forecasting sessions.

Qualifications

  • 5+ years in operations, program management, or business operations, with direct experience in demand planning, staffing, or forecasting at a company with complex, multi-account delivery
  • Experience building a team or function from scratch, not just operating within one someone else designed
  • Direct experience managing people
  • Strong command of spreadsheets and reporting tools; comfort building the system rather than waiting for someone to build it for you
  • A track record of standardizing messy, inconsistent processes into something repeatable and auditable
  • Comfortable being the source of truth in a room full of people who disagree about the numbers
  • Experience in AI training data, human data operations, or a comparable high-growth operations environment is a plus, not a requirement

Skills

Required:Forecasting and demand planningStaffing and capacity modelingProject/ops management

Benefits

  • Health, Dental, Vision insurance
  • 401(k) with company match
  • Relocation bonus up to $15k
  • Base cash comp from $200K-$250k
  • Equity starting at $1.5m / 4 years
  • $10K proximity bonus (0.5 miles from office)
  • $1.5K monthly meals stipend
  • Free Equinox membership
  • $200 monthly laundry reimbursement
  • $200 monthly personal wellness reimbursement
Last updated Jul 29, 2026. Interested? Apply on the company site.

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