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Product Deployment Specialist

Confido· Operations
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New York, NYFull-timePosted 3mo ago

About the role

Confido is hiring a Product Deployment Specialist to bridge customers, product, and market for their AI-driven disputes automation platform in the Deductions and Chargebacks space. The role focuses on building internal processes, capturing customer feedback, informing product strategy, and ensuring customers derive value from the product. Based in NYC with a small in-person team.

Responsibilities

  • Build and maintain internal processes, documentation, and playbooks that keep the disputes team and the broader organization aligned and operating efficiently
  • Engage with customers regularly to understand their workflows and needs, and synthesize those conversations into clear product opportunities
  • Support customers in understanding and getting value out of the product, serving as a knowledgeable point of contact for questions and feedback
  • Bridge the gap between what customers are experiencing, how our product functions, and ensuring roadmap decisions are grounded in real-world context
  • Conduct ongoing research into industry trends, alternative solutions, and market gaps to help shape product strategy and positioning
  • Collaborate closely with the Product Lead to scope features, pressure-test ideas, and move initiatives from concept to execution

Qualifications

  • 3+ years of experience in product, consulting, investment banking, investing or domain-focused roles (e.g., deductions, accounts receivable, CPG finance)
  • Analytical and structured thinking skills; able to break down complex processes
  • Strong communication skills with the ability to translate operational knowledge into written documentation and requirements
  • Exposure to and/or experience building financial workflows, process improvements, or working alongside a product or technical team is a plus
  • Deep curiosity about customers and expertise in CPG and retail
  • Thrives in ambiguity with a bias toward execution; comfortable driving work forward without a lot of hand-holding
  • Willingness to work at NYC Headquarters 5 days a week

Skills

Required:Product, operations, and documentation managementCustomer discovery and stakeholder engagementCommunication and written requirements
Nice to have:Financial workflows knowledge

Benefits

  • Equity — own a piece of what you're building
  • Fully paid health coverage with Aetna (100% premiums covered)
  • Top-tier dental and vision through Guardian
  • 12 weeks paid parental leave
  • Unlimited PTO, plus regular 4-day holiday weekends
  • 401(k) through Vestwell
  • Paid relocation
  • Full desk setup on day one (laptop, monitor, keyboard) + $200 stipend
  • Catered Friday lunches, team dinners, unlimited coffee + snacks
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Confido

AI-enabled financial automation and intelligence for CPG Brands

Confido is a next-generation financial automation and intelligence platform that helps fast-growing CPG brands operate and scale more efficiently.

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