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Cluster Head ( Security & Investigation)

Meesho· Fulfilment / Fulfilment & Experience
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Surat, GujaratFull Time EmployeePosted 3mo ago

About the role

Cluster Head - Security and Investigations leading a regional team to reduce security incidents, identify and prevent losses and fraud, and implement SOPs and security initiatives across multiple states within the Fulfillment and Experience organization.

Responsibilities

  • Develop and Lead the Cluster Security and Investigations Charter for a Region comprising multiple states.
  • Coordinate with stakeholders from Operations and Central Control tower, Legal, Trust & Safety and other relevant teams to design short and long-term security, loss and fraud identification and prevention strategies.
  • Partner with Cluster and Area operations teams to mitigate risk of theft, fraud and other high impact incidents.
  • Perform risk assessment of site & operation model and frame mitigation measures.
  • Regularly do security analysis, and work with Central teams for setting the right SOPs across nodes.
  • Conduct regular security and process audits on the ground based on central data inputs
  • Close the audit exercise by ensuring corrective measures and action on the identified stakeholders (employees/delivery personnel/sellers/ops vendors).
  • Create Org and liaisoning muscle to intervene in case of ops disruptions and untoward incidents happening in different parts of the region.

Qualifications

  • 8-12 years of work experience with substantial experience in managing a geographically dispersed security, investigations and loss prevention team, with KPIs around detection and prevention of security and loss incidents.
  • Experience in Physical security operations and Investigations, preferably in E-commerce, Fulfillment, 3P Logistics, Supply chain, Operations, or relevant security experience in similar high growth tech startups.
  • Outstanding organizational skills.
  • Superior problem-solving and incident and case management skills.
  • Experience in team building, managing, and coaching will be a plus.
  • Knowledge & experience of laws applying to police & legal action and the judicial process.
  • Ability to travel, sometimes at short notice.

Skills

Required:Security & Investigations managementPhysical security operations
Last updated Oct 21, 2026. Interested? Apply on the company site.
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