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Director, Platform Accounts Management

Affirm· ISV Partnerships
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Remote$330k - $420kFull-timePosted 3mo ago

About the role

Director, Platform Accounts Management at Affirm leading a strategic commercial organization to grow and strengthen platform partnerships, shaping strategy, leading teams, and driving scalable business impact.

Responsibilities

  • Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships.
  • Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals
  • Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio
  • Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value
  • Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities
  • Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution
  • Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics
  • Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience
  • Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale

Qualifications

  • 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles
  • Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments
  • Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy
  • Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships
  • Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact
  • Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority
  • Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries is preferred

Skills

Required:Strategic leadershipCross-functional influenceRelationship management with executives

Benefits

  • Health coverage at no cost: 100% of premiums for employees and their dependents
  • Spending stipends: Monthly stipends for tech setup and health/wellness options
  • Flexible time off and generous holiday calendars
  • Employee stock purchase plan (ESPP) to buy Affirm stock at a discount
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Affirm

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