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Senior Technical Account Manager (Strategic Alliances)

Affirm· Infrastructure Platform Eng
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Hybrid (Remote Canada)$133k - $183k + equityfull-timePosted 4d ago

About the role

Senior TAM responsible for operational technical account management across Affirm's strategic alliances, balancing monitoring and troubleshooting with driving custom integrations, initiatives, and end-to-end account ownership within an open-ended, strategic portfolio.

Responsibilities

  • Own the operational aspect of technical account management across Affirm's strategic alliance portfolio—alerting, monitoring, troubleshooting, and fielding technical inquiries—so integrations stay healthy and issues are resolved quickly.
  • Deliver against SLAs, proactively surfacing technical risks before they become customer-impacting and responding with urgency to merchant issues.
  • Perform in-depth investigations and root-cause analysis across logs, queries, and integration data, owning resolution end to end and escalating when needed.
  • Drive technical initiatives and partner with internal and merchant stakeholders on launch initiatives—expansions, promotions, new product adoption, and integration optimizations.
  • Design and deliver high-scope, often-custom integration solutions grounded in Affirm's standard integrations.
  • Act as a technical lead for internal projects, defining milestones and executing the roadmap.
  • Operationalize best practices by creating playbooks, runbooks, alerting, and UAT plans across the portfolio and reduce KTLO work.
  • Partner with Product and Engineering leads to prioritize projects and act as the voice of the merchant to influence the roadmap.
  • Mentor and develop less-experienced TAMs and contribute to interviewing and team development.
  • Over the first 6–12 months, grow into owning a dedicated book of strategic alliance accounts from operational ownership to end-to-end ownership.

Qualifications

  • Professional Background: at least six years in a technical, external-facing role (e.g., Technical Account Management, Solutions/Partner Engineering, Solutions Architecture) in FinTech, payments, or SaaS, with a track record of owning operational health and SLAs.
  • Operational Ownership: experience running alerting, monitoring, troubleshooting, and inquiries across multiple accounts with a balance of reactive and proactive work.
  • Ownership & Autonomy: ability to scope and deliver complex, open-ended technical work and lead launch initiatives with strong PM skills.
  • API Expertise: deep understanding of RESTful APIs, webhooks, HTTP; hands-on use of Postman for debugging integrations.
  • Architecture Fluency: experience designing custom solutions on top of API integrations.
  • Coding & Code Fluency: ability to read production code (HTML, JavaScript, SQL, and ideally Python) and write queries to diagnose issues.
  • Troubleshooting Acumen: familiarity with browser consoles, log analysis, observability platforms (e.g., Snowflake, Chronosphere), and ticketing systems (e.g., Jira).
  • Technical Communication: strong written and verbal skills; ability to tailor explanations to technical and non-technical stakeholders.
  • Relationship Management: ability to build relationships with technical decision-makers and drive cross-team collaboration.
  • Leadership & Mentorship: ability to mentor, set best practices, and lead initiatives with a growth mindset.

Skills

Required:RESTful APIsAPI Integrations designCode reading and queriesTroubleshooting and observabilityTechnical communicationRelationship managementLeadership and mentorship

Benefits

  • Health coverage for employees and dependents at 100%
  • Monthly stipends for tech setup and health/wellness options
  • Flexible time off and generous holidays
  • Employee stock purchase plan (ESPP)
  • Remote-first with optional in-person onboarding and occasional office requirements
  • Inclusive interview process with accommodations available
Last updated Oct 21, 2026. Interested? Apply on the company site.

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