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Senior Engagement Manager

Handshake· HAI Delivery Ops
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San Francisco, CA, New York, NY$275kFull-timePosted 3mo ago

About the role

Senior Engagement Manager responsible for end-to-end management of Handshake AI frontier lab accounts ($100M+ run rate), translating client goals into delivery requirements and partnering with Sales, Strategic Project Leads, and Operations to drive expansion and renewals.

Responsibilities

  • Own full end-to-end relationships across a portfolio of $100M+ frontier AI lab accounts, serving as the first call in high-stakes moments and the single throughline for value.
  • Translate messy, evolving client goals into sharp requirements and priorities, partnering closely with Strategic Project Leads & Operations to turn strategy into delivery.
  • Make fast, high-conviction tradeoffs on speed, quality, and cost — knowing when to commit, push back, or escalate to protect the relationship and the outcome.
  • Partner with Sales to identify and help close expansion opportunities, growing account value and deepening Handshake AI's role in customers' model development.
  • Define and report on success metrics (KPIs, SLAs, model quality) that keep leadership and clients aligned on what's working and what needs to change.

Qualifications

  • 8+ years in high-ownership, customer-facing or high-stakes leadership roles — engagement management, management consulting, strategy & ops, elite military leadership, or founder/operating roles — ideally with exposure to AI, data, or complex operational products
  • Meaningful time at a top-tier consulting firm (McKinsey, BCG, Bain, or equivalent), or an equivalent mix of consulting, elite institutional leadership, and high-intensity startup or operating experience
  • Currently in an external, customer-facing role, or have held one within the last two years
  • Genuine, demonstrated curiosity about AI — excited to learn from frontier researchers and build deep technical fluency in the space
  • A track record leading complex, multi-stakeholder engagements to measurable outcomes for demanding enterprise customers
  • Experience working directly with VP- and C-level stakeholders, and navigating complex, political organizations while still getting to an answer fast
  • Comfort making high-judgment decisions with incomplete information, and shifting fluidly between executive relationship management and detailed data review
  • Strong instincts for when to push back on a client ask versus when to flex, with the communication skill to do either without damaging trust
  • Genuine energy for high-intensity, fast-changing environments, including periods that call for significant time investment — this isn't a fixed-hours, narrow-scope role

Skills

Required:Account leadership

Benefits

  • Ownership: Equity in a fast-growing company
  • Financial Wellness: 401(k) match, competitive compensation, financial coaching
  • Family Support: Paid parental leave, fertility benefits, parental coaching
  • Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
  • Growth: $2,000 learning stipend, ongoing development
  • Remote & Office: Internet, commuting, and free lunch/gym in our SF office
  • Time Off: Flexible PTO, 15 holidays + 2 flex days
  • Connection: Team outings & referral bonuses
Last updated Jul 15, 2026. Interested? Apply on the company site.
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