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Head of Customer Marketing

Listen Labs· Marketing
Apply on company site
San Francisco, New YorkFull-timePosted 3mo ago

About the role

Founding Senior/Lead IC role to build Listen’s customer community, advocate programs, and reference program from the ground up for a fast-growing AI company.

Responsibilities

  • Own and grow Listen’s customer community across our key personas.
  • Create a community experience that feels genuinely valuable to members through events, networking opportunities, peer learning, and thoughtful programming.
  • Build trusted relationships with customers and understand what makes them excited about Listen, their work, and the future of customer understanding.
  • Identify customers who are excited to share their experiences and help them do so in ways that feel natural, credible, and useful to others.
  • Design customer-facing experiences (along with our events team) that make people feel proud to be part of the Listen ecosystem, including intimate events, dinners, webinars, panels, and community rituals.
  • Partner with Sales to build and manage a customer reference program that brings the right customer voices into the right enterprise conversations.
  • Work closely with Sales, Customer Success, and Marketing to understand customer sentiment, identify advocates, and create programs that support both customer value and business impact.
  • Measure what works, learn quickly, and scale the programs that create the strongest engagement, advocacy, community participation, and sales support.

Qualifications

  • Min. 5+ years in B2B SaaS customer marketing, community, advocacy, lifecycle, field/customer programs, or related roles.
  • Enterprise exposure is important.
  • Startup hustle is required.

Skills

Required:Customer marketing / community-buildingEnterprise customer engagementEvent design and execution

Benefits

  • Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.
  • Competitive compensation with meaningful equity ownership.
  • Annual Learning Stipend: Books, courses, conferences, coaching, language lessons.
  • Annual Wellness Stipend for health and headspace.
  • Monthly Stipend for AI tools.
  • Daily meals for SF office; NYC and London teams have meal credits.
  • Flexible time off: take-what-you-need vacation policy.
  • Company offsites and events (e.g., annual holiday party).
  • Room to grow: own end-to-end processes from scratch as an early team member.
Last updated Jul 23, 2026. Interested? Apply on the company site.

About Listen Labs

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Listen Labs conducts customer interviews for you and summarizes responses into insightful and actionable reports.

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Company profileWebsite

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