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Mid/Sr. Product Engineer, Intelligence

Help Scout· Engineering
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Remote$131k - $175kFull-timePosted 3mo ago

About the role

Role on the Intelligence team responsible for end-to-end development of cross-platform intelligence features with a frontend focus, collaborating across product, design, and engineering to ship customer-facing features and drive impact.

Responsibilities

  • Ship customer facing features across the full stack, with a focus on smooth user experiences.
  • Sweat the front-end craft.
  • Stay close to customers.
  • Own outcomes, not just output.
  • Co-author the solution.
  • Own production readiness from the start.
  • Use AI tools every day as part of your craft.
  • Help us hire.

Qualifications

  • You're a strong, full-stack-capable engineer.
  • Substantial JavaScript/TypeScript and React experience with real front-end craft.
  • High bar for AI quality (evaluation, verification, guardrails).
  • Fluency with AI coding tools as part of your craft.
  • Customer-fluent; actively seeks customer signal.
  • Ownership of outcomes and full development lifecycle (automation, reliability, monitoring, logging).
  • Clear written and verbal communication; comfortable with remote work and code reviews.

Skills

Required:JavaScript/TypeScriptReactFull-stack capabilityAI tooling

Benefits

  • Competitive salary and an internal, transparent salary formula based on market data
  • Flexible time off – you choose the holidays and vacations that make sense for you
  • 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
  • A home office stipend to help you get set up and productive
  • A co-working stipend up to $300 a month if you choose to work out of your house
  • A yearly professional development stipend of $1,800 to help you grow in your craft
  • If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.
Last updated Aug 13, 2026. Interested? Apply on the company site.
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