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Customer Care Operations Intern (EN & FR Speaker)

Maki· Customer Care
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Hybrid (Paris)Full-timePosted 3mo ago

About the role

Internship in the Customer Care team focusing on problem-solving, data analysis, content creation, and collaboration with outsourcing providers, with involvement in building AI-driven customer support solutions.

Responsibilities

  • Problem-solving with empathy – Address complex escalated tickets from the outsourcing provider.
  • Optimising customer support – Analyse customer interaction data to identify trends and opportunities for service improvement, with Excel/Google Sheets support.
  • Creating support materials - Write and refine Help Centre articles reflecting the brand voice.
  • Engaging with teams - Communicate daily with internal teams and external collaborators (outsourcing provider).
  • Contribute to building and deploying AI-driven customer support agents.

Qualifications

  • Strong passion for AI and HR tech
  • Strong analytical mindset – able to interpret data and make strategic decisions
  • Proactive & innovative – creative problem-solving
  • Exceptional customer service & communication skills
  • Excellent writing skills
  • Proficiency with Google Sheets and/or Excel
  • Ability to thrive in a fast-paced environment
  • Native French or English speaker; and C1 proficiency in French or English

Skills

Required:Data analysisCommunication
Nice to have:AI-driven tools

Benefits

  • A competitive intern salary
  • A flexible working policy (hybrid, full-remote if permitted by school)
  • A lunch card with a dedicated monthly budget
  • Team socials (weekly lunch & drinks, quarterly MakiDays)
  • Morning offices located in Silicon IX, Paris (if based in Paris)
  • A supportive working environment
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Maki

The intelligence running your hiring, end to end

Maki runs your hiring workflow end to end on top of your existing ATS. Five capabilities orchestrated as one system, validated with predictive science. Trusted by 80+ Fortune 2000 enterprises.

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