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Medical Operations - DACH (m/f/d)

Tandem Health· Medical Operations
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MunichFull-timePosted 3mo ago

About the role

Role supporting clinicians in adopting and evolving Tandem's clinician co-pilot across the DACH region, bridging users with internal teams, optimizing onboarding, and shaping product development.

Responsibilities

  • Guide clinicians through onboarding, training, and day-to-day support via tools like Intercom.
  • Ensure clinicians are getting the most out of Tandem, solving problems and gathering feedback for continuous improvement.
  • Build templates and prompts, and contribute to ongoing refinement of Tandem’s AI assistant.
  • Run live product demos for prospective clients and support commercial efforts.
  • Log and manage clinical safety incidents and optimise internal operations to scale safely.
  • Work closely with product, engineering, and commercial teams to ensure smooth rollout and workflow integration.
  • Represent Tandem at conferences, events, and workshops, sharing our vision with clinicians and stakeholders.

Qualifications

  • Clinical experience in a healthcare setting (e.g. general practice, hospital) post studies
  • Some experience in consulting, corporate, or startup environments.
  • A passion for technology, AI, and its potential to transform healthcare.
  • Excellent communication and collaboration skills - comfortable working with clinicians, engineers, and commercial teams.
  • Native in German and fluent in English, with excellent communication skills.
  • Strong organisational skills and a process-driven mindset.
  • A strong sense of ownership and initiative coupled with a proactive and curious approach
  • Willingness to work flexibly, travel as needed, and step up during critical moments.

Skills

Required:Clinical experience in healthcareCommunication and collaborationGerman languageEnglish languageOn-site work readiness
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Tandem Health

Your AI assistant for every step of care

Tandem captures consultations and prepares structured clinical notes, documents, and codes for review. Designed for safe, compliant use across clinical care.

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