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Customer Success Manager

Coframe· GTM
Apply on company site
SF Bay Area$150k - $275kFull-timePosted 3mo ago

About the role

Customer Success Manager coordinating between customers and Coframe teams to ensure healthy, high-velocity programs delivering measurable ROI. Reports to Head of GTM; based in San Francisco office five days a week.

Responsibilities

  • Own Customer Outcomes: Be the primary driver of customer success from onboarding through renewal and expansion. Responsible for measurable ROI.
  • Lead Onboarding: Partner with Growth Strategists and engineers to get customers live fast, coordinating handoffs, timelines, and approvals.
  • Be the Liaison: Day-to-day point of contact between customers and the Coframe team; ensure experiments launch, variants approved, results communicated, and nothing falls through the cracks.
  • Drive Adoption & Value: Conduct business reviews, demos of new features, and identify opportunities to deepen product adoption and expand testing velocity across customer organizations.
  • Be the Customer Champion: Translate customer feedback into roadmap priorities with Product, Engineering, and Research.
  • Expand Revenue: Identify and close upsell/cross-sell opportunities; own net revenue retention targets; expand into new Coframe capabilities.
  • Build the Playbook: Define and iterate on CSM processes, success metrics, and scalable frameworks for renewals, contract management, volume upgrades, and overage billing.

Qualifications

  • 3+ years of Customer Success or Account Management experience in B2B SaaS (AI, MarTech, or Growth tools a bonus) with a track record of strong retention and expansion.
  • Metrics-Obsessed: ability to quantify customer value, build ROI narratives, and use data to drive strategic conversations.
  • Trusted Advisor: ability to build deep relationships with VPs of Growth, CMOs, and CPOs.
  • Deep Product Knowledge: understanding of Coframe experiments, results measurement, A/B testing, conversion optimization, and AI-driven experimentation; able to run a compelling demo.
  • Skilled Negotiator: comfortable leading renewal and upsell conversations, handling objections, closing commercial agreements.
  • The 'Builder' Mentality: comfortable creating systems from scratch and defining great customer success at Coframe.
  • Deep Curiosity: passion for AI and its impact on growth strategies.
  • High Agency: entrepreneurial, resourceful; built something before (side project/startup/functional).</n>

Skills

Required:Customer Success / Account ManagementROI and data-driven storytellingRelationship management with senior stakeholdersProduct knowledge (A/B testing, AI experimentation)

Benefits

  • Flexible (Unlimited) Paid Time Off
  • Medical, Dental, and Vision benefits for you and your family
  • 401k Plan with match
  • Daily in-office meals
  • Wellness benefit, including gym membership
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Coframe

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