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ServiceNow Principal Technical Consultant - IRM/SecOps

AHEAD· ESM Delivery / Enterprise Service Management
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Remote$183k - $205kFull-timePosted 3mo ago

About the role

ServiceNow Principal Technical Consultant to architect, design, develop and deploy ServiceNow solutions, lead delivery teams, and drive complex client engagements with emphasis on IRM/SecOps.

Responsibilities

  • Lead project teams to deploy solutions on the ServiceNow platform
  • Lead complex programs of multiple resources
  • Lead the architecture and design of complex solutions
  • Lead the creation of written deliverables
  • Lead client demos and working sessions
  • Lead integration design sessions
  • Lead client workshops as process and technical expert
  • Escalation point for project team
  • Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
  • Obtain and maintain certifications with associated qualifications
  • Maintain expert level certifications
  • Identify and communicate opportunities
  • Participate in pre-sales cycle as technical expert
  • Provide thought leadership to Ahead and our customers
  • Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising
  • Generate differentiated marketing thought leadership for marketing
  • Craft innovative and high impact solutions for complex client programs, relying on large teams to implement
  • Contribute to projects/programs that may address future concepts, products, and technologies
  • Drive consensus with customer in solving complex solutions

Qualifications

  • Subject matter expert on the ServiceNow platform
  • Expert knowledge on at least two process areas within the ServiceNow platform (IRM/SecOps)
  • Expert level development skills on the ServiceNow platform
  • Recognized expertise in own area within the organization
  • Demonstrate deep expertise across multiple technologies
  • Able to articulate trade-offs between architecture approaches
  • Strong skills integrating ServiceNow with third party tools
  • Strong presentation skills
  • Strong project and situational awareness
  • Strong communication skills
  • Strong attention to detail
  • Self-starter
  • Industry experience in Security, Compliance, and Audit a plus/desired

Skills

Required:ServiceNow platform expertiseArchitectural designIntegration with third-party toolsLeadership and communications

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
  • Plus more! See benefits at aheadbenefits.com
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About AHEAD

Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
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