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Front Desk Agent

Flow
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San Jose, CAHourly, full-timePosted 3mo ago

About the role

Front Desk Agent position at Flow Life in San Jose, CA. Responsibilities include welcoming residents and guests, managing packages and mail, providing administrative support, coordinating with leasing and other property departments, and assisting with community events. Flexible, on-site, hourly, full-time role.

Responsibilities

  • Provide exceptional hospitality and professionalism in interactions with residents and hotel guests, accommodating special requests as possible
  • Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
  • Accurately respond to guest requests, making recommendations based on local knowledge and property practices
  • Resolve resident and hotel guests’ complaints; assist residents with inquiries related to residence/hotel/services, hours of operations, personnel, in-house events, directions
  • Partner with the Leasing Team to coordinate move-ins/move-outs and assist with lease renewals
  • Direct lobby traffic, maintain communal areas, track loaned items, stay up to date on property details and amenities
  • Adhere to guidelines, policies, and procedures; maintain professional appearance and demeanor
  • Coordinate with property departments to fulfill guest requests and provide detailed information about facilities and hours
  • Handle check-out, cash management, and adhere to cashiering and credit policies
  • Manage packages, faxes, messages, and mail; provide access to building and units for authorized vendors, contractors, and visitors
  • Organize and maintain documents and reports (e.g., package management logs, project trackers)
  • Stay informed about local attractions and amenities; input special requests using software
  • Collaborate with the community engagement team to assist with marketing initiatives for building events and programs

Qualifications

  • High school diploma or equivalent; college or relevant experience a plus
  • Residential Services or Hospitality experience in a luxury environment preferred
  • Excellent communication skills in English; Spanish proficiency strongly preferred
  • Computer literacy with ability to use various software programs
  • Strong attention to detail, problem-solving, organizational abilities, and multitasking in a fast-paced environment
  • Must be 18 years of age or older
  • Open and flexible availability; hours determined by operational needs and may include weekdays, weekends, and holidays

Skills

Required:Hospitality and guest servicesCommunicationAdministrative tasksCustomer service
Nice to have:Cash handling

Benefits

  • Health and Wellness: comprehensive medical, dental, vision, disability, and life insurance; parental leave; on-staff doctor; therapy options; wellness offerings
  • Time Off: PTO and paid holidays
  • Financial: 401(k); FSAs; HSA-compatible plan options with employer contributions; pre-tax commuter benefits
  • Life at Flow: weekly catered lunches; wellness classes; employee discounts on Flow hotel stays, groceries, and merchandise
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Flow

Communities designed to connect you with yourself, your neighbors, and the natural world.

Flow communities are designed to connect you with yourself, your neighbors, and the natural world. This new way of living offers beautifully designed rentals, elevated hotel stays, inclusive experiences, and stories that move you. Rooted in Riyadh and Miami - Flow creates spaces that feel like home and experiences to connect you with yourself and your community. From furnished homes and expressive apparel to The Flow Trip’s immersive content—everything we do is guided by our Mission of Oneness.

Communitiesrentalshotelsexperiencesfurnished homesapparel
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