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Member of Technical Staff - Engineering Lead, Shared Services

Reflection· Engineering
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San Francisco, CA, London, New York, NYFull-timePosted 3mo ago

About the role

Reflection’s Shared Services Lead provides leadership for the team that builds and operates the shared services powering research, training, and production environments. The role blends people leadership with hands-on technical contribution, guiding architectural decisions and collaborating with research and training teams to translate needs into platform investments.

Responsibilities

  • Build, mentor, and grow a high-performing team of systems engineers. Coach and support your reports in understanding, and pursuing, their professional growth.
  • Provide front-line leadership of engineering efforts to build and scale our shared services distributed systems design, container and Kubernetes abstraction layers, and the service platform teams build on.
  • Stay hands-on: become familiar with the team's technical stack enough to make targeted contributions as an individual contributor.
  • Manage day-to-day execution: prioritize the team's work and manage projects in a highly dynamic, fast-paced environment.
  • Guide technical and architectural decisions, emphasizing scalability, robustness, and reliability SLI/SLO design, healthy on-call practices, consistency, backpressure, and tail-latency under load.
  • Work closely with our research and training teams to co-design the primitives they depend on, and translate their needs into platform investments and roadmap.
  • Raise the bar for technical judgment, prioritization, communication, and execution in a fast-moving environment.

Qualifications

  • Experience building, mentoring, and growing engineering teams while staying technically hands-on.
  • Deep distributed-systems engineering experience, with real ownership of production-grade systems at scale.
  • Strong coding ability and the credibility to earn the technical trust of a strong team.
  • Depth in at least one of the team's core areas — distributed systems architecture, service reliability, or the container/service platform — with the ability to learn the rest.
  • Fluency with the reliability toolkit: SLIs/SLOs, on-call, sharding and replication, coordination services, and tail-latency optimization.
  • Ability to guide strategy and drive execution in a fast-moving, zero-to-one environment, and to partner effectively with research and training teams.

Skills

Required:Distributed systems engineeringLeadership and people managementSystem reliability and SLI/SLO design

Benefits

  • Top-tier compensation: Salary and equity structured to recognize and retain our talent globally.
  • Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options.
  • Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
  • Meals: Lunch and dinner are provided in the office daily.
  • Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys.
  • Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
  • Sponsorship support: We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable.
  • Team building: Regular off-sites, happy hours, and team celebrations.
Last updated Oct 1, 2026. Interested? Apply on the company site.

About Reflection

Building frontier open intelligence

Building frontier open intelligence.

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