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Robotics Support Engineer (Austin)

RobCo Inc· Solutions
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AustinFull-timePosted 2mo ago

About the role

RobCo is building autonomous industrial robotics infrastructure and seeks a Robotics Support Engineer to establish RobCo’s footprint in North America. This on-site role serves as the foundational technical expert and primary sparring partner in the US, driving end-to-end service and support operations while contributing as a hands-on Solutions Engineer during ramp-up.

Responsibilities

  • Lead and execute end-to-end Service & Support operations across the US as the foundational technical expert on the ground.
  • Serve in a hands-on Solutions Engineering capacity during your initial 3-month ramp-up to deeply master our proprietary stack, including Robflow, Robvision, PLCs, electrics, and safety systems.
  • Troubleshoot, diagnose, and resolve complex hardware and software issues directly on physical robotic machinery to analyze failure patterns and mechanical wear.
  • Read, analyze, and debug Python code and interface with common machine communication protocols (e.g., IO, Modbus TCP, Profinet, Profibus, IO-Link).
  • Independently prioritize, structure, and drive acute support topics and field escalations in a fast-paced scale-up environment.
  • Collaborate seamlessly with European engineering and solutions teams by cleanly documenting system bugs, edge cases, and hardware requirements for efficient task handoffs.
  • Build strong, empathetic relationships with US customers, ensuring technical issues are clearly explained and clients feel completely supported and valued.
  • Drive continuous product and service improvements by bringing field insights back to the core engineering teams.

Qualifications

  • Completed vocational training or a degree in Mechatronics, Electrical Engineering, Automation, Computer Science, Robotics, or comparable practical experience.
  • Several years of experience in field service engineering, technical support, or solutions engineering within robotics or industrial automation.
  • Solid technical foundation including basic object-oriented programming, ability to read/work with Python code, and strong knowledge of electrics and safety standards.
  • Familiarity with machine communication protocols (IO, Modbus TCP, Profinet, Profibus, IO-Link) and prior exposure to PLCs.
  • A universal, fast-learning, and hands-on mindset—thrives on fixing and optimizing systems on the shop floor rather than traditional ticket queues.
  • Culture-aligned mindset with ownership, high self-organization, and pragmatic, structured working style.
  • Very good English skills (German a plus) with outstanding interpersonal communication to bridge internal teams and client operations.

Skills

Required:PythonMachine communication protocolsPLCs

Benefits

  • Competitive compensation and benefits package - including medical, dental, and vision coverage, plus a 401(k) plan.
  • Unlimited paid time off incl. major holidays.
  • Company-sponsored onboarding and team offsites in Germany.
Last updated Oct 7, 2026. Interested? Apply on the company site.

About RobCo Inc

Autonomous Industrial Robotics | RobCo - Zero Upfront

RobCo—Autonomous Industrial Robotics platform offering end-to-end robotics solutions, RaaS with zero upfront investment, and AI-powered automation for adaptable manufacturing.

AutomationAutomation as a Service (RaaS)AutonomyDigital TwinFinishingIoT retrofitMachine loading & unloadingMaterials handling
Company profileWebsite

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